Community Manager, Community Development

Health Union is a leader in community-based activation and data platforms in healthcare. They are seeking a Community Manager to manage the health and growth of online communities, leveraging insights and content strategies to enhance engagement and retention.

Responsibilities

• Build and maintain a working knowledge of relevant disease states to inform content strategy and community engagement
• Own and evolve the community strategy for each assigned community, using data and community insights to guide decisions and optimize performance
• Leverage content, email, and social channels to drive community growth, engagement, and retention
• Manage site content to ensure diversity, accuracy, quality, and relevance
• Optimize content for readability and search performance (SEO, Zero-Click, AEO, GEO) in partnership with subject matter experts
• Lead email marketing strategy and execution for the relevant community
• Lead and support site-specific Health Leader teams to foster authentic engagement and community trust
• Encourage meaningful community interaction while maintaining a safe, inclusive, and supportive environment
• Identify and execute scalable opportunities to grow the community and strengthen relationships
• Surface insights and recommendations from community management to inform broader strategy and decision-making

Skills

• Bachelor's degree in Liberal Arts, Marketing, Public Health, Psychology, Sociology, Communications, or relevant experience
• 1+ years in community management, content management/editorial, health education, or online marketing/public relations/communications
• Outstanding written and verbal communication skills
• Ability to work independently without the need for direct guidance or management
• Strong organizational skills with the ability to manage multiple conversations via multiple platforms: social, blog, email, internal, etc
• Demonstrated ability to meet deadlines and manage timely turnaround of content, responses, and deliverables in a fast-paced environment
• Proactive, independent thinking with a positive attitude
• Ability to translate complex ideas into similar, intuitive communications
• Proactive in creating conversations and seeking innovative ways to connect online
• Experience in healthcare a plus

Benefits

• Medical, dental, and vision insurance
• A 401(k) plan
• A professional development budget
• Paid time off available to full-time employees upon hire
• Designated company-paid holidays
• Summer Fridays
• Personal/Family Care
• Other leaves of absence when needed to support your physical, financial, and emotional well-being

Company Overview