Commercial Account Manager

OVERVIEW

Commercial Account Manager – Property & CasualtyLocation: Remote, EST, Mid-Atlantic Preference

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Commercial Account Manager who will support risk strategy, client service excellence, and operational accuracy.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
Why Alera Group
Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction

Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries

Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

RESPONSIBILITIES

What You’ll Do / Your Impact
Client & Relationship Partnership
Support commercial Property & Casualty clients by delivering responsive, professional, and service‑focused account management
Collaborate with the Commercial Sales team and internal partners to ensure seamless execution of client servicing activities
Build and maintain long‑term client relationships through proactive communication and consistent follow‑through
Contribute to client retention and satisfaction by addressing client needs and concerns promptly
Operational & Strategic Execution
Manage key commercial lines processes including new business placement, renewals, endorsements, cancellations, audits, billing/financing, and payments
Coordinate issuance of certificates of insurance, evidence of property insurance, schedules of insurance, and auto ID cards
Ensure accuracy, compliance, and alignment with agency procedures, insurance laws, and best practices
Escalate complex client concerns or service issues to leadership as appropriate and document resolution actions
Leverage systems and tools such as Applied Epic and Microsoft Office to manage workflows, documentation, and reporting
Growth & Innovation
Identify opportunities to improve service delivery, workflow efficiency, and client experience
Support renewal and account management initiatives that contribute to retention and revenue stability
Collaborate with internal teams to strengthen processes and enhance service outcomes

QUALIFICATIONS

What You Bring
Required
High school diploma or GED
5+ years of industry‑related experience in commercial insurance
Active Property & Casualty insurance license
Experience in client service, insurance operations, or account management
Strong communication and relationship management skills
Ability to manage multiple priorities in a dynamic, client‑focused environment
Preferred
Commercial Lines account management experience
Experience with Applied Epic agency management system
Working knowledge of insurance laws and regulations
Strong analytical and problem‑solving capability
Core Competencies
Detail orientation
Accountability and follow‑through
Collaborative mindset
Client‑first thinking

ADDITIONAL INFORMATION

Compensation:Hourly range: $28 – $43 per hour

Benefits:Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:This role is Remote, EST, Mid-Atlantic Preference

Professional Development – Alera Group Academy
At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.
You’ll have access to:
Role-specific learning paths

Leadership development programs

Technical and compliance training

Industry certifications and continuing education support

Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.
Licensure & Certifications (If Applicable)
This position may require:
Active Property & Casualty License

Ability to obtain required licensure within the agreed upon timeline after hire

Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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Location Type

Remote