Coding Operations Manager

Benefits:

401(k) matching

Competitive salary

Health insurance

Opportunity for advancement

Training & development

American Family Care (AFC)

Founded in 1982 with a single location, American Family Care (AFC) pioneered the concept of non-emergency room care, providing treatment for injuries and illnesses in a convenient, lower-cost setting. Headquartered in Birmingham, Alabama, AFC has grown into the nation’s leading provider of accessible healthcare, with more than 400 company-owned and franchised centers across the United States, caring for over 3.5 million patients annually.

Position Summary

The Coding Operations Manager provides oversight of end-to-end coding workflows across American Family Care’s high-volume urgent care network.

Key Responsibilities

· Manage coding workflows to ensure accuracy, compliance, and alignment with urgent care-specific guidelines
· Lead clinical documentation improvement (CDI) initiatives to enhance completeness, specificity, and payer compliance
· Partner with providers, center leadership, and vendors to improve documentation and coding outcomes
· Ensure adherence to coding SLAs for timely charge capture, claim submission, and reduced billing lag
· Develop and deliver coding and documentation education for providers, clinical staff, and BPO partners
· Collaborate with offshore coding vendors to monitor performance, improve quality, and optimize cost efficiency
· Establish and track KPIs, including coding accuracy, productivity, denial rates, and turnaround times
· Lead audit programs and implement corrective actions to maintain regulatory and compliance standards
· Drive continuous improvement initiatives across the revenue cycle in a high-volume urgent care setting

Education & Qualification Requirements

· Bachelor’s degree in a related field
· Minimum 5 years of healthcare leadership experience in coding and/or CDI
· Experience in urgent care, ambulatory, or high-volume outpatient settings preferred
· RHIA, RHIT, or CPC certification preferred
· Strong knowledge of CPT, ICD-10-CM, and payer-specific guidelines
· Experience managing BPO/vendor relationships strongly preferred

This is a remote position.