Job Summary
The Cloud Support Engineer is responsible for delivering high‑quality operational support, deployment assistance, and technical guidance for SLB cloud-based solutions across Azure, AWS, and Google Cloud environments. The role ensures the reliable operation of digital applications within DELFI and associated platforms, supports customer onboarding and solution adoption, and resolves complex technical issues across infrastructure, applications, and data workflows.
This position collaborates closely with internal engineering teams, Geounits, solution teams, and customers to ensure cloud solutions are deployed efficiently, securely, and according to SLB best practices.
Key Responsibilities
- Operate and support cloud environments (Azure, AWS, GCP) in alignment with SLB security and governance standards.
- Provide technical support for incidents, service requests, and deployment activities related to cloud-hosted applications and infrastructure.
- Assist Geounits and internal customers throughout solution design, onboarding, deployment, and adoption of DELFI cloud solutions.
- Troubleshoot issues involving web applications, backend services, networking, and IaaS components across multi-cloud environments.
- Support data loading, migration, transformation, and integration activities.
- Deploy and maintain containerized workloads using Docker and Kubernetes.
- Collaborate with engineering and product teams to ensure optimal performance, reliability, and scalability of cloud-hosted applications.
- Maintain documentation, operational procedures, and best practices for cloud operations.
- Participate in on-call rotation as required.
- Support installation and configuration of on-premises or hybrid applications when applicable.