Client Success Executive

Benefits:

Bonus based on performance

Job Title: Client Success Executive
Location: Remote (United States)
Compensation: $60,000 – $80,000 base + OTE

About the Role
We are seeking a proactive and client-focused Client Success Executive to ensure clients achieve maximum value from our platform from day one. In this role, you will guide new clients through onboarding, provide ongoing support, and build strong relationships that drive satisfaction, retention, and growth.

Key Responsibilities

Client Onboarding

Lead new clients through a smooth and successful onboarding experience

Conduct product demos and training sessions to ensure effective platform adoption

Maintain onboarding resources such as guides, tutorials, and webinars

Utilize automation, video, email, and in-app support to scale onboarding

Client Success Management

Serve as the primary point of contact for a portfolio of client accounts

Build and maintain long-term client relationships

Monitor usage, engagement, and health metrics to proactively address issues

Manage contract lifecycle, renewals, and CRM forecasting

Identify and execute account expansion opportunities aligned with client goals

Client Support & Issue Resolution

Respond promptly and professionally to client inquiries

Collaborate with Business Development, Product, and Support teams to resolve challenges

Capture and analyze client feedback to drive improvements

Lead Voice of Client initiatives and ensure feedback is acted upon

Retention & Advocacy

Track key success metrics such as churn rates and account health scores

Develop strategies to retain and support at-risk clients

Deliver exceptional service to build loyalty and satisfaction

Encourage clients to become advocates through testimonials, referrals, and case studies

Qualifications

4–5+ years of experience in a client-facing role, preferably within SaaS

Experience supporting Marketing, Demand Generation, Growth, or Revenue teams

Strong understanding of SaaS products and client success best practices

Proven ownership of a client portfolio with accountability for retention and growth

Excellent communication and interpersonal skills

Strong problem-solving mindset with a client-centric approach

Experience using CRM and client success platforms

Strong organizational and time-management skills

Collaborative team player

This is a remote position.