Client Experience Concierge

POSITION OVERVIEW: The Client Experience Concierge is the friendly point of contact for clients in the hospital during appointments, drop off/pick up and visitation times. 

RESPONSIBILITIES & DUTIES

• Focus on the guest experience for each client during any times that they are present in the hospital lobby, exam room area or visiting their hospitalized pet.


• Work closely with the Care Navigation Team to ensure a stream-lined, well organized and comfortable experience for each client and their pet


• Facilitate hospital teams ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication including updates and information flow through the appropriate channels


• Be the friendly and professional face of the Arista hospital


• Maintain clean and comfortable lobby & exam room environment

QUALIFICATIONS 

• Comfort in hospital clinical environment required; Experience in veterinary general practice and specialty/ ER veterinary medicine preferred


• Customer service experience required


• Ability to multitask and prioritize during busy times


• Ability to kindly and compassionately communicate with clients during times of stress and to defuse tension by seeking appropriate support as needed


• Clear and friendly communication skills for direct, telephone, and texting with veterinary clinical staff


• Commitment to customer service, high quality care and excellence

COMPENSATION 

• Competitive hourly pay; part time and full time opportunities


• Benefits dependent on hours worked