Client Data Specialist

Zelis is modernizing the healthcare financial experience across payers, providers, and consumers. The Client Data Specialist plays a vital role in maintaining customer account accuracy and completeness, supporting Client Success Managers to ensure customer satisfaction and successful account readiness.

Responsibilities

• Maintain up-to-date payer contracts and fee schedules for customer accounts
• Perform data discovery and entry tasks, including formatting spreadsheets and accurately modeling fee schedules
• Read, interpret, and understand payer contract terms
• Quickly complete task lists and provide timely updates on progress
• Deliver high-quality, detail-oriented work to ensure account readiness
• Communicate with clients about the details of their payer contracts
• Coordinate with internal teams for additional research, problem resolution & preventative measures
• Support escalated and complex issues further investigating solution and clearly communicating with stakeholders
• Participate in team meetings and contribute to the development of client service strategies and high-quality client service experience
• Support other team members during peak times or when additional help is needed

Skills

• Associates degree & 1 year or HS Diploma and 3 yrs
• Good understanding of physician and/or hospital reimbursement methodologies
• Experience modeling fee schedules or working with physician and/or hospital billing
• Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents
• Excellent verbal and written communication skills
• Excellent problem-solving abilities and attention to detail
• Proficiency in using CRM software and support tools
• Ability to manage multiple tasks and prioritize effectively
• Empathy and patience when dealing with clients
• Ability to work independently as well as part of a team

Benefits

• 401k plan with employer match
• Flexible paid time off
• Holidays
• Parental leaves
• Life and disability insurance
• Health benefits including medical, dental, vision, and prescription drug coverage

Company Overview