Claims Representative - Property

Western National Insurance Group is a private mutual insurance company with over 120 years of experience in property-and-casualty insurance. They are seeking a Property Claims Representative to investigate, evaluate, negotiate, and resolve multi-line insurance claims, ensuring customer service excellence and maintaining accurate documentation throughout the claims process.

Responsibilities

• Handles high volume, low-to-moderate complexity claims within settlement authority
• Ensures customer service excellence
• Investigates and reviews policy forms, facts, and claim-related documents to make appropriate decisions regarding claim resolution
• Establishes and reviews appropriate reserves for each claim based on thorough investigation, evaluation, and experience, while maintaining accurate reports to ensure claim statuses are clearly documented at all times
• Provides direction to outside resources
• Performs duties and activities covered by specific instructions, standard practices, and established procedures that generally require some interpretation
• Gathers input and makes recommendations to solve problems of moderate complexity
• Deals with moderately complex problems that must be broken down into manageable pieces
• Sees relationships between problem components and prioritizes them
• Utilizes knowledge, experience, and available resources to find solutions
• Participates in development of improvements and helps implement changes
• Maintains regular contact with customers (e.g., policyholders, claimants, agents) as well as regular contact with employees across the organization and outside vendors
• Travels for field work as required
• Performs special projects and other duties as assigned

Skills

• One to three years of experience in property claims or related knowledge in estimate writing and / or construction
• Understanding of industry practices, standards, and claim concepts
• Prior claims experience
• Ability to multitask and solve problems
• Proficient oral and written communication skills
• Strong negotiation and relationship-building skills
• Analytical with ability to exercise sound business judgment
• Good time management skills
• Bachelor's degree or equivalent related experience
• Working toward AIC or AINS certification is preferred
• Proficient use of various core systems, office and computer equipment, and software packages

Benefits

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts
• 401(k) Plan (plus company match)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Company Overview