Claims Coordinator
Posted 2026-05-05Lamb is the leading commercial insurance broker dedicated to non-profits and social services organizations nationwide. Lamb is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people's lives, and we strive to do the same for our employees. Lamb has been recognized as one of the best places to and we are proud of our culture!
Claims Coordinator
Job description
Lamb Insurance Services has an exciting opportunity for a suitable candidate to grow and develop professionally as a Claims Operations Analyst located in the New York City or Philadelphia metro areas.
Summary
If you are an articulate, customer-service focused insurance professional with claims experience on the broker, carrier or corporate side, we would like to talk to you. Experience with multiple insurance lines of business is preferred but not required.
Job Responsibilities
Provide reporting of claims on behalf of brokerage clients
Utilize claims management system to monitor and manage client claim activity
Communicate with carrier adjusters and clients to facilitate successful handling and resolution of claims
Act as claims liaison, including consultative discussions and research regarding coverages
Prepare customer claim summaries
Visit clients to review claims and assess claims needs
Assist with research and follow-up on claim reserves and payment
Track complicated claims for resolution and communicate findings to client
Provide specialized claim service as needed
Perform claim trending analysis with charts/graphs
Give presentations and training sessions to large groups on claims related topics
Desired Skills/Experience
Bachelor’s degree, or P&C broker’s license, or adjuster’s license preferred
1-2 Years of experience in claims and risk management
Excellent knowledge of computers in a window-based environment required with an intermediate or expert level use of Microsoft Office including Word, Excel and PowerPoint
Familiarity with claims management systems / Risk Management Information Systems (RMIS)
Excellent oral and written communication skills.
Strong analytical skills and the ability to pay attention to details, good time-management skills, and organizational skills are necessary
Ability to work independently and in a team environment to manage priorities of work, maintaining required production levels and ability to comply with accepted practices and guidelines
Meet expectations for attendance, punctuality, and ability to sit for extended periods of time
Lamb is a proud Equal Opportunity Employer. Lamb is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Lamb will not tolerate discrimination or harassment based on any of these characteristics. We believe that variety in experience makes us stronger as individuals, as communities, and as a company. Fostering an environment where all employees feel empowered to bring their authentic self to work is our priority