Claims Concierge

Gore Mutual Insurance is a modern mutual insurance company committed to transforming the industry for the better. They are seeking a Claims Concierge who will be the first point of contact for customers and brokers, providing exceptional customer service and support throughout the claims process.

Responsibilities

• Handle incoming calls from customers, brokers, vendors and third parties, to provide support and service within the claims process
• Taking first notice of loss information on new claims and assigning services (rental, etc)
• Answering questions on existing claims
• Make adjusting decisions on claims in the absence of dedicated advisors, exercising the same monetary and decision‑making authority as an Associate Advisor, APD
• Assist in general Auto claims handling when possible/required due to adjuster illness, vacation, etc
• Assign all broker‑reported and phone‑intake Auto and Personal Property claims to the appropriate adjuster using the skills matrix tool

Skills

• Minimum 1 year of experience working in a customer service role
• Exceptional customer service and communication skills
• Working knowledge of Microsoft Office Suite programs
• Able to multi-task and manage competing priorities in a fast-paced, dynamic work environment
• Experience working in Claims would be considered an asset
• CIP designation or working towards completion would be considered an asset
• Proficient typing skills preferred

Benefits

• Extended health and dental benefits
• Disability insurance
• Retirement plan matching
• Paid time off
• Recognition and perk programs

Company Overview