Claims Adjuster Trainee

Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. The Claims Adjuster Trainee position is designed to provide a foundational understanding of insurance claims handling, focusing on customer service interactions and the claims process from initial filing to resolution.

Responsibilities

• Initiates the first notice of loss using Safety’s proprietary software programs
• Investigates, analyzes, and assesses liability and damages by collecting information from insureds, claimants, and witnesses
• Interprets and applies policy coverages under Safety’s various insurance policies
• Utilizes multiple software programs and databases to process and adjust claims
• Implements appropriate surcharges according to Massachusetts General Laws
• Identifies opportunities for subrogation
• Cultivates and maintains relationships with Safety’s agents through clear communication and strong customer service skills
• Establishes timely and adequate claims reserves in line with Safety’s guidelines
• Evaluates, negotiates, and secures equitable settlements for claims submitted
• Detects, investigates, and refers potential fraudulent claims to the Special Investigations Unit (SIU)
• Delivers excellent customer service by responding promptly to inquiries and resolving issues within established authority levels
• Performs additional activities as required

Skills

• A college degree or insurance-related coursework/experience is required
• Superior organizational skills and attention to detail are necessary
• Excellent communication skills are essential
• Ability to cooperate and work effectively within a team environment

Benefits

• 3 weeks accrued paid time off + paid holidays each year
• Health insurance (medical, dental, vision)
• Annual 401(k) Employer Contribution (up to 8% of your base salary)
• 100% tuition reimbursement
• Free on-site fitness center
• Complimentary coffee and breakfast service
• Hybrid work schedules
• Working Advantage Discount Program
• Employee Assistance Program
• …and much more!

Company Overview