Provide crisis intervention, emotional support, and resources to help-seekers through Crisis Chat and Text services
Offers crisis-counseling services via chat and text
Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors
Serves as a mandated reporter in cases of suspected abuse or neglect
Is familiar with resources and providing information and referrals to visitors as appropriate
Maintains accurate and detailed chat/text reports
Responds to concurrent interactions in alignment with 988 Lifeline standards
Assists in the training process of new counselors
Participates in community outreach events such as resources tables and presentation about suicide prevention as needed

Minimum of six months of relevant behavioral health experience
One year of experience in crisis intervention or suicide prevention strongly preferred
Possess a high school Diploma or equivalent
Be 18 years of age or older
Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process
Exceptional at multi-tasking and time management
Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools
Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace
Be empathetic, flexible, and adaptable to varying situations
Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays
Be reliable and able to adhere to schedules based upon program needs
Complete yearly required continuing education trainings
Have knowledge of all job specific skills including safety assessment, data collection, and chat/text triage

Reasonable notice is provided to facilitate personal planning
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Chat and Text Counselor

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