CES Nutritionist - English Speaker

Position Snapshot

Location: Remote (Portugal)

Company: Nestlé Business Solutions (NBS)

100% remote: 5 days a week - Monday to Friday - Rotative shifts (between 8h to 18h)

Languages: Fluent in English

About us

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

A day in the life of...

Respond to customer queries phone and written channels in a timely and accurate way

Provide and clarify information to the Nestlé clients regarding the nutrition of the Nestlé goods

Offer counselling and suggestions of positive alterations in nutrition and dietary restrictions of the consumers and their children or babies

Follow up with customers to ensure their issues are resolved

Treat serious and sensitive consumer contacts following the specific guidelines

Behave as an ambassador for our brands and product

Inform customers about new product, functionalities and campaigns, if any

Gather consumers' feedback and complete a FAQ database and a knowledge-based documents

Build a relationship with the stakeholders from the market, providing them information regarding health and nutrition topics to support business decision making

Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner

Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

What will make you successful

Advanced Written and Spoken Knowledge in English

Bachelor’s degree on Nutrition/Dietetics, Life Science, Food science, or similar

1 year+ Experience advising clients to make good food intake choices and meal planning

Baby and adult nutrition knowledge (steps for baby and diet intake for adult)

You have a first experience in customer relations

Excellent communication and problem-solving skills

Capable of Multi-tasking and being autonomous while working remotely

Attention to details, flexible and willing to learn new ways of work and technologies

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

Development of expertise in Nestlé’s Shared Solutions Business

Immersion in a culturally diverse team

Local and international exposure

Flexible working environment

Engagement and wellbeing activities

Competitive salary and annual bonus according to your performance

Meal allowance card

Flex Benefits - at NBS you can choose what benefits are more suitable for you

Make part of the Nestlé Club and get discount in several partners

Free coffee (and good coffee) at the office

Shop with special discounts for employees

Company equipment according to professional needs

Medical support available at the office

E-learning courses and training program to get you where you aim to be

Career progression and possibilities for international career