Care Coordinator Specialist

Company Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services, you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

Job Description

The Care Coordination Specialist works under RN supervision to provide coordinated care services for injured workers with low to moderate complexity claims. This position ensures continuity of medical services and facilitates communication between all parties involved while supporting return-to-work efforts within workers' compensation guidelines.

KEY RESPONSIBILITIES

Care Coordination & Communication
Coordinate routine medical care needs for assigned injured workers under established protocols
Facilitate communication between injured workers, providers, employers, and adjusters for straightforward cases
Collect and document clinical information from healthcare providers and claimants
Schedule and coordinate medical appointments, diagnostics, and ancillary services
Communicate work status updates to injured workers, employers, and claims adjusters
Case Management Support
Follow established care plans and treatment protocols under RN supervision
Monitor injured worker adherence to treatment plans and compare progress to established guidelines
Maintain accurate documentation of medical history and case progress in WC system using approved formats
Facilitate return-to-work efforts through coordination with employers and providers
Escalate cases to RN supervision when clinical complexity increases beyond the scope
Administrative Functions
Maintain and update case review notes and documentation on all assigned cases
Complete time management tracking on all cases
Attend team meetings and training sessions as scheduled
Ensure cost containment through the utilization of in-network providers when appropriate
Support network provider coordination efforts
COMPETENCIES
Professional communication and interpersonal skills
Strong organizational and time management abilities
Attention to detail and accuracy in documentation
Ability to work independently while recognizing when to seek supervision
Understanding of confidentiality requirements and HIPAA guidelines
Basic analytical skills for routine case assessment
Adaptability in a fast-paced work environment
Technology proficiency for case management systems and Microsoft Office applications

Qualifications

Education & Licensure:
High School Diploma required
Graduate of an accredited practical/vocational nursing program
Current compact LPN/LVN license in good standing
Experience:
2+ years of clinical experience required
Workers' compensation or disability management experience is highly preferred
Healthcare coordination and documentation experience preferred
Skills:
Demonstrated organizational, technological, and communication skills
Basic understanding of disability management principles
Computer proficiency, including Microsoft Office Suite (Word, Excel), keyboard skills, and data entry capabilities
PERFORMANCE EXPECTATIONS:
Manage assigned caseload of low to moderate complexity workers' compensation claims
Achieve established metrics for routine case resolution and return-to-work outcomes
Maintain accurate and timely documentation per department standards
Escalate cases appropriately when clinical complexity exceeds the scope of practice
Demonstrate professional growth through continuing education and training participation
Support team objectives and departmental goals
SUPERVISION & REPORTING

Works under the direct supervision of the RN Case Manager or the WC Nurse Supervisor. Receives guidance on complex cases and clinical decision-making. Expected to work independently on routine coordination tasks while maintaining regular communication with the supervising RN.

Benefits

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth, and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $20.50 - $28.75 hourly, and will be based on a number of additional factors, including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
#LI-WG1
#LI-Remote