Call Center Trainer (Remote)

CALL CENTER TRAINER (Permanent WFH)
Starting salary: PHP 18,000 - PHP 23,000
(Please apply only if the salary offer meets your expectations.)

Job Description:

• Conduct effective training sessions for trainees.
• Collaborate with co-trainers, managers, and other leaders.
• Identify training needs and develop training plans based on business objectives and operational goals.
• Evaluate the effectiveness of training materials and create an action plan for improvement.
• Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards.
• Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs.

Qualifications:

• Proven experience in training/handling a team in any field.
• Teaching experience.
• Experience in the BPO industry is an advantage.
• Fluent in written and verbal English.
• Excellent interpersonal and communication skills.
• Strong leadership, team building, organizational, and management skills.
• Able to multitask, prioritize, and manage time efficiently.
• Ability to analyze problems and strategize for better solutions.
• Experience with technologies and best practices for instructional manuals and teaching platforms.
• Strict adherence to company philosophy, mission statement, and goals.
• Fast learner & Tech-savvy.
• Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office).
• Knowledgeable in using Zoom functions.

Equipment Requirement:

• Laptop/Desktop: at least Core i3 processor and 8 GB RAM.
• Dual screen setup.
• Headset: any A4Tech or Jabra USB-type headset.
• Internet connection: Wired connection minimum of 30 Mbps with back up internet.
• Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Skype, Zoom.

So, why join us:

• Permanent work-from-home.
• Full-time and Long-term Employment.
• Basic Salary + Government-mandated benefits, Basic HMO, leave credits, and other incentives.
• Salary will be based on: Skills, Attitude, Performance, and Attendance.
• Opportunity for regularization and promotion.
• US and CA clients.
• Shift: Graveyard Monday to Friday.
• Training: less than a month.

WE LOOK FORWARD TO WORKING WITH YOU!