Business Credit Card Collections Specialist

KeyBank is a client-focused financial institution that prides itself on offering professional and courteous service to its business clients. The Business Credit Card Collections Specialist will engage with business clients via phone to resolve account delinquencies while providing effective solutions and maintaining high standards of service.

Responsibilities

• Communicate with clients primarily by phone to help resolve account delinquencies
• Provide courteous and effective service, offering solutions to bring accounts current
• Handle high transaction volumes accurately and efficiently
• Meet established production goals and deadlines
• Manage and diffuse challenging client situations independently
• Collaborate as part of a team and assist in training new staff as needed

Skills

• High School Diploma or GED equivalent
• Minimum 1 year of customer service experience
• Excellent verbal and written communication skills
• Strong interpersonal and leadership abilities
• Ability to work independently and as part of a team
• Proficient in handling pressure and meeting deadlines
• Analytical skills for research and problem solving
• Exceptional attention to detail
• Demonstrated ability to handle multiple tasks accurately
• Previous experience training or mentoring others
• Adaptability to changing environments

Benefits

• Medical
• Dental
• 401K
• Incentive compensation which may include production, commission, and/or discretionary incentives

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