Broker Account Manager

Job Description:
• Increases sales and meet or exceed sales expectations through existing active relationships.
• Builds new selling relationships in existing markets and expansion markets to grow the broker sales channel.
• Manages provider relationships and assign agents to partner with Medical Groups/IPA’s for growth.
• Oversees agent sales and product training including webinars for new agents, lock-in refresher trainings, and Open Enrollment recertification training.
• Assists with broker support channels including customer service calls and email inquiries.
• Oversees interactions with external agents including commissions, discrepancies, enrollment kit fulfillment, certification and contracting/appointment requirements.
• Ensures CMS compliance with all sales, enrollment processes and events.
• Oversees compliance at all times to include secret shopping and ride-alongs.
• Provides fair and objective documentation on corrective action plans and/or performance appraisals as directed by company policies and procedures.
• Provides effective and objective communication to keep managing relationships apprised of any updates and/or changes within department, CMS guidelines, company policies and procedures while keeping strong morale intact.
• Attends all mandatory management administrative, educational and/or training courses.
• Other duties as assigned.

Requirements:
• Required: Minimum of 2 years of general sales / marketing strategy experience.
• Preferred: Medicare knowledge and/or health insurance background preferred.
• Required: High School Diploma or GED. Bachelor's degree or four years additional experience in lieu of education.
• Preferred: MBA.
• Required: Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors; Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others.
• Strong knowledge and understanding of the CMS Marketing Guidelines.
• Must have reliable means of transportation to get to all sales activities and appointments.
• Extremely organized, detail driven and a self-starter.
• An innovator and effective leader with the ability to motivate direct team, community affiliates and provider relationships.
• Excellent public speaking and presentation skills.
• Ability to perform mathematical calculations and calculate simple statistics correctly.
• Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution.
• Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.
• Comprehend and analyze statistical reports.

Benefits: