Bilingual Inside Sales and Customer Service Agent

Jonview is a company that values teamwork and professionalism, and they are seeking a Bilingual Inside Sales and Customer Service Agent. This hybrid position involves engaging in sales activities during the fall and winter, and customer service duties in the spring and summer, requiring effective communication in both English and French.

Responsibilities

• Proof client contracts, brochure text and operational procedures
• Load and maintain all applicable Control Sheet data in CCRS
• Respond to queries regarding itineraries, products, and services from clients
• Build relationships with clients
• Provide passenger assistance
• Respond to complaints post-travel
• Assist in the completion of any projects, as assigned
• Maintain a high level of Canadian Tourism product and geographical knowledge of Canada

Skills

• Effective oral & written communication in English and French is a must
• Post-Secondary School Education
• Must be able to work evenings and weekends during May to October
• Ability to work under pressure and multitask
• Strong attention to detail and autonomy
• Team spirit
• Dedicated to a high level of customer service
• Able to plan, organize and set priorities & manage processes
• Effective oral & written communication in Portuguese, Spanish, German and/or Italian is an asset
• Tourism experience is an asset

Company Overview