Bilingual Customer Service Representative (French Speaking)

Hamilton Beach Brands, Inc. is a leading designer, marketer, and distributor of small household and commercial appliances. They are seeking a Bilingual Customer Service Representative to serve as the first point of contact for customers, delivering exceptional service and resolving inquiries.

Responsibilities

• Answer, process and document incoming phone calls, e-mails and letters from retail consumers in a fast-paced call center environment
• May cross train on specialty brands to answer consumer phone calls and respond to e-mails, which may entail offering white glove customer service

Skills

• High School diploma or equivalent
• Six months of customer service experience
• Excellent verbal and written communication skills
• Computer skills with experience in data entry, e-mail, and the Internet across multiple systems
• The ability to work well in a fast-paced team environment

Benefits

• Health, dental and vision insurances
• 401(k)
• Paid vacation
• A paid charitable day off to share your talents with the non-profit of your choice
• A quarterly subsidy to help cover the costs associated with staying fit
• The ability to purchase our products at a discounted cost
• Employee recognition
• Team building activities
• A casual dress code

Company Overview