Bilingual Customer Advocate

Title: Bilingual Customer Advocate - Fully Remote

Location: Abilene, Texas, United States

18.00 per hour Longevity increases and Performance incentives
Hourly
Full Time
Medical, Dental, Vision, Competitive Salary, Paid Time Off

Job Description:

Customer Advocate - Full Time (Remote)
Disabled Veteran Solutions (DVS)

A Career With Purpose - Not Just a Job.

Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization providing high-quality services in regulated healthcare settings. We are seeking Client Advocates who combine strong technical skills with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization.

This is a full-time, remote position designed for individuals who value stability, responsibility, and career advancement. We invest significantly in our team members—including an intensive 8-week paid training program—and hire people who are ready to commit and grow.

The Role

As a Customer Advocate, you will manage between 50 and 70 member interactions per day, serving as a trusted resource for coordinating healthcare, medications, appointments, and benefits-related inquiries.
• This is a structured, fast-paced environment that requires:
• Real-time navigation across multiple web-based platforms
• Accurate documentation across different systems
• Safe use of Microsoft Word, Excel, Outlook, and Teams
• Strong written and verbal communication
• Consistent adherence to processes and compliance standards
• Success in this position requires both compassion and technical precision.
• Technical and Computer Competence (Critical Requirement)

This is not an entry-level IT position.

Candidates should feel comfortable:
• Navigating multiple browser windows simultaneously
• Switching between systems while actively talking to members
• Documenting in real time without sacrificing call quality
• Using Microsoft Word, Excel, Outlook, and Teams efficiently
• Troubleshooting basic system or navigation problems independently
• Candidates will be assessed on their computer skills during the hiring process.

Schedule and Training

Full Time | 100% Remote | Monday to Friday

Training Schedule:
8:00 AM - 4:30 PM EST.
100% attendance is mandatory throughout the 8-week program.

Permanent Schedule:
Monday to Friday: Shifts are 8 hours long between 8:00 AM and 8:00 PM EST.

Start Date: June 22, 2026

Required Qualifications
• Must be bilingual in English and Spanish
• High school diploma (associate degree or higher preferred)
• Previous experience in customer service handling complex or sensitive matters
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to browse multiple web systems simultaneously
• Excellent attention to detail and organizational skills
• Clear and professional written and verbal communication

Preferred Experience
• High-volume or call-driven service environments
• Exposure to healthcare, insurance, or medical terminology
• Advocacy-based or support roles such as social work or behavioral health
• Customer service roles in retail that require problem solving

Compensation and Growth
• Competitive pay based on qualifications
• Bonus opportunities
• Comprehensive benefits package
• Clear career paths for high-performing employees

Who Will Prosper Here

Professionals who value structure, accountability, and meaningful work - and who seek long-term career stability within a mission-oriented organization.

If you are technically confident, reliable, and ready to grow within a high-performance environment, we encourage you to apply.

Join DVS - where your work matters and your career can advance.

A pre-employment drug screening and criminal background check are required prior to employment.