Benefits Customer Service Associate III – Health & Life Insurance Support Specialist at arenaflex

Join the arenaflex Team: Protect What Matters Most

The world isn't standing still, and neither is arenaflex. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You'll do all this in an environment of excellence... and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at arenaflex is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For more than 89 years we've thrived by staying a step ahead of whatever's coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don't follow the trends. We set them.

Position Overview: Benefits Customer Service Associate III

Are you passionate about helping others navigate complex health and life insurance questions? Do you thrive in a fast-paced environment where every call presents a new opportunity to make a positive impact? If so, we invite you to become a valued member of our Benefits Customer Service team at arenaflex.

As a Benefits Customer Service Associate III, you will be responsible for answering complex customer inquiries on currently marketed health insurance products (including re-rate situations and complex claims) as well as currently marketed life insurance products. You will serve as a resource for your team, handling complex calls and providing exceptional customer service. This role involves answering incoming calls and placing outbound calls the majority of the time, ensuring that every customer interaction leaves a lasting positive impression.

What You'll Do: Key Responsibilities

Your daily activities will be diverse and engaging, requiring you to draw upon your insurance knowledge, communication skills, and problem-solving abilities. Here's what you can expect:

• Customer Call Management: Answer incoming customer calls with enthusiasm and professionalism. Respond to customer requests, answer complex questions, and ensure each caller receives the attention and support they deserve.


• Policy Interpretation: Utilize your ability to interpret a variety of policies, rules, and regulations. Navigate the intricacies of health and life insurance products to provide accurate information to customers.


• Customer Service Excellence: Perform a full range of customer service duties, including answering questions, conducting research, resolving issues, and responding to requests in a timely manner.


• Product Knowledge: Demonstrate advanced knowledge of insurance products and functionality. Stay current on our offerings, including re-rate processes, complex claims handling, and life insurance products.


• Issue Resolution: Provide quick, professional, and precise resolution to customer issues and questions. Strive to resolve concerns on the first call whenever possible.


• Data Entry and Documentation: Enter customer requests into our data system accurately. Open and dispatch work orders to various departments as needed, and maintain comprehensive call history records.


• Multi-Channel Support: Handle customer requests via fax, email, or voicemail within 24 hours or one business day, ensuring no customer feels overlooked.


• Telecommunications Proficiency: Understand basic telecommunications technology and leverage advanced features to enhance customer interactions.

What We're Looking For: Qualifications & Requirements

We believe that great customer service starts with the right people. If you have the following qualifications, you might be exactly who we're looking for:

Education Requirements:

• High school diploma or equivalent (required)
• Up to two years of post-high school training in a specialized trade, technical school, or college (preferred)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered

Experience:

• 0-2 years of experience in customer service or related field (preferred)


• Background in insurance is a plus but not required – we'll train the right candidate!

Functional Skills:

• Microsoft Office Proficiency: Proficient in Microsoft Office applications, particularly Outlook, Word, and Excel


• Insurance Knowledge: Background including knowledge of health insurance terminology is preferred, but we're willing to train motivated individuals who are eager to learn


• Communication Excellence: Excellent communication skills, both verbal and written, are required


• Technical Aptitude: Comfortable learning new systems and technologies quickly


• Problem-Solving: Ability to analyze situations and provide effective solutions


• Time Management: Strong organizational skills to handle multiple tasks efficiently

Why arenaflex? Our Culture & Benefits

At arenaflex, we know that our employees are our greatest asset. That's why we invest heavily in creating an environment where everyone can thrive, grow, and make a meaningful difference.

Work Environment

You'll join a team of dedicated professionals who share your commitment to customer excellence. Our culture values integrity, inclusive diversity, and accountability. We believe in empowering every employee to lead, drive change, and give back where they work and live. When you represent arenaflex, you're representing a legacy of trust and protection that spans nearly a century.

Competitive Compensation

We offer competitive salaries that reflect your experience and qualifications. At arenaflex, we believe in rewarding hard work and dedication.

Comprehensive Benefits Package

Our Total Rewards package includes:

• Medical and Dental Insurance: Comprehensive coverage for you and your family


• Robust Pension Plan: Planning for your future is important, and we're here to help


• 401(k) Retirement Savings: Generous company matching to help you build retirement savings


• Tuition Assistance: Support for continuing your education and professional development


• Generous Paid Time Off: We believe in work-life balance and give our employees ample time to recharge


• Wellness Programs: Resources to support your physical and mental well-being


• Employee Assistance Program: Confidential support for personal and professional challenges

Career Growth Opportunities

At arenaflex, your career path is what you make of it. We offer numerous opportunities for advancement within the organization. As you develop your skills and demonstrate your potential, you'll have access to:

• Internal promotion opportunities


• Cross-functional training and development


• Leadership development programs


• Specialized certifications in insurance and customer service


• Mentorship from experienced professionals

Our Commitment to Diversity & Inclusion

arenaflex is an equal opportunity employer. We believe that diverse teams make us stronger, and we're committed to creating an inclusive environment where everyone feels valued and respected. We don't discriminate based on ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion, sex, or sexual orientation. We welcome all qualified candidates to apply.

The Application Process

If you're ready to join a team that's dedicated to protecting what matters most to our customers, we encourage you to apply today. The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

arenaflex generally does not sponsor individuals for employment-based visas for this position.

Ready to Make a Difference?

Are you ready to be part of something bigger than yourself? Do you want to use your skills and talents to help families protect their futures? If so, we invite you to apply for the Benefits Customer Service Associate III position at arenaflex.

Join a company that's been setting industry standards for nearly a century. Work alongside passionate professionals who are committed to excellence. Build a career where your contributions truly matter.

At arenaflex, we don't just offer jobs – we offer opportunities to grow, to lead, and to make a lasting impact. Be part of the Good Hands. Be part of something greater.

Learn more about life at arenaflex and discover how you can protect what matters most.

Apply now and take the first step toward an exciting career with arenaflex!