Backend Engineering Support Lead

<div class="benefits">
<div><strong>Benefits:</strong></div>
<ul>
<li>401(k)</li>
<li>Competitive salary</li>
</ul>
</div>
<div class="trix-content">
<div><strong>Requirements</strong></div><ul>
<li>5 or more years of experience in software engineering or technical delivery roles.</li>
<li>Proficiency in PHP and the Laravel framework.</li>
<li>Experience with RESTful APIs and third-party integrations such as Five9, Zoho, and Twilio.</li>
<li>Experience in MySQL, MSSQL, or Postgres relational databases.</li>
<li>Experience with Redis and Laravel Horizon for background job processing.</li>
<li>Experience in Docker, GitLab CI/CD pipelines, and AWS or GCP cloud environments.</li>
<li>Excellent verbal and written communication skills.</li>
</ul><div><br></div><div><strong>Responsibilities</strong></div><ul>
<li>Support the development and maintenance of backend services and Laravel-based APIs.</li>
<li>Coordinate third-party platform integrations to ensure high reliability and observability.</li>
<li>Lead technical execution and task breakdowns for distributed and offshore engineering teams.</li>
<li>Review backend implementations and code quality for performance and maintainability.</li>
<li>Debug and resolve complex backend integration issues in both production and development environments.</li>
<li>Document platform architecture, API specifications, and operational runbooks.</li>
<li>Monitor application performance and support incident response procedures for backend services.</li>
</ul>
</div>
<p>This is a remote position.</p>