Associate Technical Account Manager

Yardi is a leader in the property tech industry, committed to creating a positive impact in communities. They are seeking an Associate Technical Account Manager to provide exceptional customer support and troubleshoot software issues for clients in the public housing sector.

Responsibilities

• Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone
• Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions
• Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success
• Champion client success by sharing relevant product features, best practices, and personalized guidance
• Collaborate with dynamic teams to quickly escalate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients
• Enjoy a continuous journey of learning as you master our products and industry trends to drive client success

Skills

• Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues
• A proactive problem-solver with a strong customer-focused mindset
• Detail-oriented and process-driven, with a focus on accuracy and efficiency
• Adaptable and flexible; you thrive in fast-paced, ever-changing environments
• Skilled at building strong relationships and earning trust with clients
• Driven to exceed expectations and deliver exceptional customer service
• A quick learner who embraces new tools, technologies, and concepts
• Naturally organized and able to prioritize tasks with clarity and confidence
• Familiarity with property management or real estate software, particularly Yardi
• Hands-on experience with technical support and application troubleshooting

Benefits

• 100% paid employee medical premiums
• Company profit-sharing plan
• Flexible work arrangements

Company Overview

Company H1B Sponsorship