Associate Professional- Inside Sales - Appraisal Solutions

Cotality is a leading company in the property industry focused on making it faster and more people-centric. The Associate Professional in Inside Sales will work on a phone-based sales team, promoting products and services, engaging with customers, and ensuring exceptional service while processing orders and resolving inquiries.

Responsibilities

• Work on an inside phone-based sales team in the real estate appraisal industry
• Product knowledge: Learn and promote company products and services - www.alamode.com
• Sales Retention: Help existing customers with their annual subscription renewals
• Sales Growth: Engage with existing customers via phone and email to understand their needs and recommend additional suitable products
• Order Processing: Accurately process customer orders, ensure timely follow-up
• Problem-Solving: Address and resolve customer inquiries, complaints, technical issues and business objections of current and prospective customers in a professional and timely manner
• Record Maintenance: Documenting client and prospective client needs, level of engagement, and applicable sales intel
• Customer Service: Provide exceptional service to both customers and prospects
• Collaboration: Work closely with others on the sales team and in other departments to ensure a seamless customer experience

Skills

• 1+ years of customer service experience
• Solid written and verbal communication skills
• Proficient in Google Chrome, Microsoft Word and Outlook with strong email management skills
• Able to ask questions and quickly identify solutions for our customers
• Comfortable with making cold calls to prospective clients
• Strong customer service skills
• Coachable and able to implement changes based on constructive criticism
• Works well in a team environment as well as independently
• Proficient PC skills, including Microsoft Suite
• Technologically adept
• Sales experience preferred but not required

Benefits

• Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Up to 16 weeks of fully paid parental leave and a baby stipend.
• Multiple medical plan options with mental health and wellness support offerings.
• 401(k) with company match and vesting after one year.
• $400 annual well-being stipend and tuition assistance up to $5,250.
• Recognition Rewards, Referral bonuses, exclusive discounts and more!

Company Overview