Associate Product Manager

Position Summary

We are seeking an Associate Product Manager to support product delivery, operational effectiveness, and cross-functional coordination across our product organization. This role is ideal for someone who enjoys solving operational challenges, improving workflows, and helping teams deliver high-quality product experiences at scale.

The APM will partner closely with Product Management, Engineering, Support, Operations, and other internal stakeholders to improve product rollout readiness, improve launch quality and downstream operational outcomes, identify process inefficiencies, coordinate internal product communication, and support operational product initiatives. This role will also help drive internal tooling and workflow improvement efforts that improve scalability and organizational efficiency.

This is not a traditional roadmap ownership role focused primarily on customer-facing feature prioritization. Instead, this role focuses on improving how products are delivered, adopted, communicated, and operationalized across the organization.

Key Responsibilities

Product Delivery & Rollout Readiness

Partner with Product, Engineering, Support, and Operations teams to validate workflows and improve launch quality

Support product launches and releases by coordinating readiness activities across teams

Identify operational risks, edge cases, downstream impacts, and process gaps prior to release

Assist with release validation, issue tracking, and user acceptance testing activities when needed

Help improve release processes, documentation standards, and operational handoffs

Contribute to a culture of continuous improvement across product delivery, communication, and operational workflows

Cross-Functional Product Coordination

Serve as a connective point between Product, Engineering, Support, Operations, and other business teams

Help improve visibility into current initiatives, product capabilities, and upcoming releases

Coordinate communication related to product changes, operational impacts, and internal enablement

Gather and synthesize feedback from internal stakeholders to identify recurring friction points and improvement opportunities

Operational Product Improvements

Help identify opportunities to improve internal tooling, workflows, and operational processes

Support roadmap initiatives related to internal systems, process optimization, and operational scalability

Independently coordinate and drive smaller-scale operational and workflow improvement initiatives

Partner with stakeholders to improve efficiency across product delivery and support workflows

Explore opportunities for automation and AI-assisted workflow improvements

Product Support & Organization

Partner with Product Managers to maintain clarity, alignment, and operational follow-through across initiatives

Review and organize enhancement requests, operational feedback, and reported issues

Help maintain clarity and alignment within project management and tracking systems

Support ongoing product operations and process improvement initiatives

Qualifications

Bachelor’s degree in Business, Information Systems, Computer Science, or related field preferred

1–3 years of experience in product management, product operations, business analysis, software support, project coordination, or related roles

Strong organizational skills with attention to detail and follow-through

Excellent written and verbal communication skills

Ability to navigate ambiguity and work cross-functionally in a collaborative environment

Comfortable balancing operational coordination with strategic process improvement

Strong problem-solving and systems-thinking mindset

Preferred Skills

Familiarity with Agile or Scrum development environments

Experience using project management and collaboration tools such as Jira, Linear, Confluence, Zendesk, or similar platforms

Experience coordinating software releases, testing activities, or operational workflows

Ability to identify patterns, inefficiencies, and opportunities for process improvement

Interest in AI tools, workflow automation, and operational scalability

Basic technical understanding of APIs, databases, or web applications is a plus

What Success Looks Like

Product launches are higher quality, more operationally prepared, and experience fewer downstream issues

Internal teams have improved visibility into product changes and capabilities

Operational inefficiencies and workflow bottlenecks are proactively identified and improved

Cross-functional communication becomes more streamlined and effective

Internal tooling and process improvements help the organization scale more efficiently

Smaller operational and workflow improvement initiatives are successfully coordinated and delivered