Associate Implementation Consultant - French Speaking

We are looking for an Associate Implementation Consultant - French Speaking to help us build our SaaS-based anti-money laundering solutions and empower organizations to fight financial crime! You will be the vital link between our cutting-edge platform and our clients, helping them translate their unique business needs into effective technical reality. Joining our implementation team, you will act as a trusted advisor, guiding customers through their initial journey and ensuring their fraud detection rules are set up for success. You’ll combine a passion for problem-solving with project oversight, ensuring every client goes live with confidence while feeding back crucial insights to our product teams.

As Associate Implementation Consultant, you will 

• Have a strong focus on supporting clients with one-off AML scenario/rule requests, including new rule builds, amendments to existing rules, threshold changes, segmentation adjustments and logic refinements


• Assist clients in deploying rule changes to production efficiently 


• Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline


• Develop comprehensive project plans that merge customer requirements with company goals and coordinate with the Customer Success Managers during all project phases, from initial kickoff through implementation


• Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.


• Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.


• Proactively identify project roadblocks and manage subsequent issue tracking / resolution


• Work with Product Management to feedback on issues with current products and provide input around new products


• Write technical requirements and business specifications for client implementations

Who we are looking for

• Bachelor’s degree or a combination of education and experience in engineering, information systems, or sciences


• 1+ years SaaS or customer facing experience


• Native or bilingual proficiency in French


• Proven technology skills, outstanding interpersonal abilities, strong English written and verbal communication skills


• Attention to detail, plus analytical and problem-solving capabilities


• Experience with dealing with client IT teams as well as systems integrations


• Passionate self-starter that is self-directed and able to execute independently


• Technical understanding of Rest API services and implementation


• Experience with AML and Client Onboarding solutions is a big plus but not required