Associate Director, Onboarding, Implementation & Training

The Associate Director of Onboarding, Implementation & Training leads end-to-end adoption and engagement strategies for higher education partners using College Board's enrollment solutions. This role directly impacts sales success, customer retention, and product adoption across 1,200+ institutions annually.

Key Responsibilities: Lead customized onboarding and implementation plans for new higher education clients, design and deliver engaging training programs (live, virtual, in-person), develop scalable self-service learning resources, and gather customer insights to inform product and service improvements. Partner cross-functionally with sales and customer success teams to support adoption milestones and client enablement.

Skills & Tools: Expertise in instructional design, learning experience design, and training delivery; proficiency with LMS platforms, Zoom, and digital content creation; strong customer experience and consultative problem-solving abilities; excellent communication and presentation skills; ability to manage complex projects and work cross-functionally.

Qualifications: Bachelor's degree required; 5-7+ years of experience in customer onboarding, training, implementation, or related customer success roles, preferably in SaaS, education technology, or B2B environments. Experience designing training programs, managing LMS platforms, and working with higher education clients strongly preferred.