Associate Customer Success Manager, Growth - Audit

Thomson Reuters is a global provider of trusted journalism and news, serving professionals across various sectors including legal, tax, and accounting. They are seeking an Associate Customer Success Manager to manage post-sale relationships for smaller accounts, drive product adoption, monitor customer health, and collaborate with internal teams to ensure customer satisfaction.

Responsibilities

• Own post-sale relationships for a portfolio of smaller accounts
• Drive product adoption, usage, and satisfaction through proactive engagement
• Monitor customer health and usage trends to identify risks and opportunities
• Conduct regular check-ins and success reviews to ensure value realization
• Collaborate with internal teams to resolve issues and support renewals
• Maintain CRM and Customer Success tools for visibility and accountability
• Contribute to scalable processes and content that enhance the CS function

Skills

• Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent experience)
• 1–3 years in Customer Success, Account Management, or similar role within a SaaS company
• Proficiency in CRM and Customer Success platforms; eagerness to learn and grow

Benefits

• Flexibility & Work-Life Balance
• Career Development and Growth
• Industry Competitive Benefits
• Culture
• Social Impact
• Making a Real-World Impact
• Market competitive health, dental, vision, disability, and life insurance programs
• Competitive 401k plan with company match
• Competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave
• Optional hospital, accident and sickness insurance paid 100% by the employee
• Optional life and AD&D insurance paid 100% by the employee
• Flexible Spending and Health Savings Accounts
• Fitness reimbursement
• Access to Employee Assistance Program
• Group Legal Identity Theft Protection benefit paid 100% by employee
• Access to 529 Plan
• Commuter benefits
• Adoption & Surrogacy Assistance
• Tuition Reimbursement
• Access to Employee Stock Purchase Plan

Company Overview

Company H1B Sponsorship