Associate Customer Service Representative – Remote Customer Support Specialist (March 2024 Start Date)

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Join arenaflex: Where Compassion Meets Innovation in Healthcare

You might know us as an insurance company, but that's just one chapter of our story! At arenaflex, we take pride in serving hundreds of thousands of members across the region with personalized service and unmatched access to care. We're not just about providing coverage—we're about building healthier communities and challenging the cost and complexity of modern healthcare. It's a mission we take seriously, and it requires caring, innovative people who are ready and willing to help create a new level of health and well-being for the people we serve.

If you're looking for more than just a job—if you want a career where your work genuinely impacts people's lives—then you've found the right place. We're searching for talented individuals who share our commitment to service excellence and want to be part of something bigger than themselves. Come join our team and discover what it means to make a difference every single day.

About This Opportunity

We're currently seeking dedicated and enthusiastic Associate Customer Service Representatives to join our growing team. This is a fully remote position with a start date of March 4th, 2024. The role operates Monday through Friday from 8:30 AM to 5:00 PM Central Time Zone, offering you the stability of a traditional schedule with the flexibility of working from home.

This position is eligible for remote work in qualifying states. Please note that at this time, we cannot consider applicants residing in Alabama, Alaska, California, Colorado, Delaware, District of Columbia, Illinois, Kentucky, New Jersey, New York, Oregon, Pennsylvania, Puerto Rico, Vermont, Washington, or Wyoming. We're committed to compliance with state regulations and appreciate your understanding.

At arenaflex, we believe in empowering our employees to find a work style that best suits their needs. Whether you thrive in a quiet home office or have a dedicated workspace, we'll provide you with the equipment and support you need to succeed.

Compensation and Rewards

We believe in recognizing your value and rewarding your contributions. Here's what we offer:

• Competitive Pay: The estimated pay range for this role is $16.00 - $19.00 per hour. Offers to top candidates are based on various factors such as previous experience, qualifications, and internal equity.


• New Hire Bonus: You'll receive a $2,000 bonus paid in two installments of $1,000 each—first after 6 months and second after 12 months of employment. You must remain in the role to receive each installment payment.


• Growth Opportunities: We offer continued salary growth through performance-based incentive programs, giving you the ability to increase your earnings as you develop in your role.


• Pay Level: 014

Comprehensive Benefits Package

At arenaflex, we care about your well-being—inside and outside the workplace. This role is eligible for benefits beginning April 1st, 2024. Our benefits package includes:

• Core Benefits: 401(k) retirement plan, health insurance, dental insurance, vision insurance, and life insurance


• Additional Protection: Short-term and long-term disability coverage


• Family Support: Paid parental leave to help you welcome new family members


• Wellness Programs: Well-being lifestyle spending accounts, employee assistance program, and employee discounts


• Time Off: Encouraged paid time off including paid holidays and flexible holidays to use as you wish


• Volunteer Opportunities: 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours


• Recognition: Employee recognition programs, community initiative events, and yearly company outings


• Workplace Flexibility: Different options for working arrangements and the freedom to make time for important commitments

Additionally, we provide all the equipment necessary to complete your role, including a laptop, monitors, and a phone headset.

What You'll Do for arenaflex

As an Associate Customer Advocate, you'll be the friendly voice that members, providers, or customers turn to when they need assistance. Your mission will be to educate, support, and resolve inquiries while promoting a favorable image of arenaflex. You'll be handling a variety of responsibilities that make a real difference in people's healthcare journey.

Key Responsibilities:

• Provides assistance, service, and education to members, providers, or customers through various channels including telephone, internet, and written inquiries


• Ensures accuracy and timeliness in responding to all inquiries, maintaining our high standards of service quality


• Processes and resolves customer issues with varying complexities, from basic questions to more challenging situations


• Documents interactions and correspondence with members or providers in a clear and concise manner, ensuring they are tracked appropriately for future reference


• Applies computer-based skills to navigate multiple systems and internal resources to address inquiries and gather plan details for members or providers while maintaining timeliness standards and inventory levels


• Maintains base knowledge of insurance terms and practices along with various company offered products


• Performs work under direct supervision, handling basic issues and problems while referring more complex issues to higher-level staff

You'll work in a structured, fast-paced call center environment, but you won't be alone on your journey. We have a supportive team of trainers and leaders who will guide you through a phased training program, ensuring you develop the skills to succeed in the health insurance industry. This is more than just learning a job—it's building a career with endless possibilities.

What You Need to Succeed

We're looking for individuals who are passionate about helping others and ready to embrace new challenges. Here's what we need from you:

Education and Experience:

• A High School Diploma or GED with 1 year of experience in customer service or related experience is required


• 1 year of experience in an office-based setting or a contact center environment is highly preferred


• An equivalent combination of education, experience, or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Technical Requirements:

• A private work-space free from distractions


• Fast-paced internet with a hard-wired internet connection (not wireless) for reliable connectivity


• Technology savvy with the ability to navigate multiple computer programs and application systems

Essential Skills:

• Strong communication skills both verbal and written—you'll be interacting with members daily


• Willingness to learn new skills and adapt to evolving processes


• Ability to work independently while maintaining productivity standards


• Problem-solving abilities and a customer-focused attitude


• Attention to detail when documenting interactions

Why Choose arenaflex?

At arenaflex, we believe that our greatest asset is our people. When you join our team, you become part of a culture that values integrity, innovation, and compassion. Here's what makes working at arenaflex special:

Make a Real Impact

Every day, you'll have the opportunity to help people navigate their healthcare journey. Whether it's answering questions about coverage, resolving billing issues, or guiding someone through their benefits, your work directly improves someone's life. That's not just a job—that's a purpose.

Growth and Development

We're invested in your success. Our comprehensive training program will teach you the ins and outs of the health insurance industry, and we'll provide ongoing support to help you grow. Many of our leaders started in entry-level positions and worked their way up—your career path at arenaflex is what you make of it.

Work-Life Balance

We understand that life happens. That's why we offer flexible work arrangements, generous time off, and workplace flexibility. We encourage you to take care of yourself and your family while delivering excellent service to our members.

Community Involvement

We believe in giving back. Through our volunteer programs and charitable donations, you'll have opportunities to make a difference in your community alongside your colleagues.

Comprehensive Support

From day one, you'll have the equipment you need, a dedicated team to support you, and access to resources that help you succeed. We're here to help you thrive.

Ready to Join Our Team?

If you're ready to start a rewarding career where you can make a difference, we encourage you to apply today. We're looking for passionate individuals who want to grow with us and help shape the future of healthcare.

At arenaflex, diversity and inclusion are at the heart of everything we do. We're proud to be an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities, as well as Sexual Orientation or Gender Identity.

Apply now and take the first step toward a meaningful career with arenaflex!

For questions or assistance with your application, please reach out to our careers team.