Associate Analyst Systems - Platform Infrastructure

Medline Industries is a global leader in healthcare products and services, and they are seeking an Associate System Analyst to join their Platform Services team. This entry-level role focuses on executing and supporting platform operations, ensuring the reliability and security of Supply Chain Technology platforms by following documented procedures and responding to incidents.

Responsibilities

• Execute defined operational tasks for assigned systems and services following documented runbooks and standards
• Perform system updates, basic configuration changes, and routine maintenance under guidance
• Prepare environments for application deployments by completing readiness checklists and validating pre-defined criteria
• Identify issues or deviations from standards and escalate with appropriate context
• Respond to alerts, incidents, and service requests during assigned support windows
• Follow standard troubleshooting procedures to diagnose common issues and apply approved fixes
• Escalate incidents promptly when impact, complexity, or risk exceeds defined thresholds
• Participate in post-incident reviews to learn root-cause analysis practices and corrective actions
• Use existing monitoring dashboards and alerting tools to assess system health
• Validate alerts, gather logs and evidence, and support triage activities
• Contribute observations that help improve alert quality and reduce noise over time
• Run and maintain existing automation scripts and scheduled jobs
• Assist with testing or validating automation developed by senior analysts
• Learn scripting fundamentals (PowerShell, Python, Bash) and apply them to simple, well-defined tasks
• Contribute to runbooks, knowledge base articles, and operational checklists
• Document steps taken during incidents, changes, and maintenance activities
• Ensure documentation is accurate, reusable, and aligned with established standards
• Work with application, infrastructure, and security teams as assigned
• Communicate status, findings, and blockers clearly and professionally
• Follow established escalation paths and change coordination processes
• Actively build foundational knowledge of supported platforms, tools, and operational practices
• Complete required training and pursue recommended learning paths
• Seek feedback and apply guidance from peers and mentors to improve execution and judgment

Skills

• Bachelor's degree in computer science, information systems, or a related field, or equivalent practical experience
• 1–2 years of experience in systems administration, IT operations, application support, or a related technical role
• Exposure to Windows or Linux operating systems in an enterprise or academic environment
• Foundational understanding of operating system concepts (Windows/Linux), virtualization, and basic networking
• Ability to follow documented procedures, checklists, and standards with attention to detail
• Basic familiarity with monitoring or ticketing tools (e.g., LogicMonitor, Splunk, AppDynamics, ServiceNow)
• Introductory scripting or automation experience (PowerShell, Python, Bash) or strong willingness to learn
• Strong analytical skills and curiosity to understand how systems work and fail
• Clear written and verbal communication skills; able to provide concise updates and effective escalations
• Professional judgment to recognize risk and ask for help when needed

Benefits

• Health insurance
• Life and disability
• 401(k) contributions
• Paid time off

Company Overview

Company H1B Sponsorship