Assistant Manager of Customer Experience – Outbound Sales Strategy & Team Leadership | El Paso, Texas (Onsite)

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About arenaflex

Welcome to arenaflex, where we believe that exceptional customer experiences are the cornerstone of business success. We are a globally recognized digital business services company dedicated to delivering cutting-edge solutions that help the world's most prestigious brands streamline their operations in meaningful and sustainable ways. With over 500,000 talented professionals passionate about what they do, speaking more than 300 languages across continents, arenaflex stands as a force for good in supporting our communities, our clients, and the environment.

At arenaflex, we don't just connect businesses with their customers—we create meaningful interactions that transform how companies operate and how people experience service. Our unique approach blends high-tech innovation with high-touch human connection, leveraging deep industry expertise and geographic presence to simplify lives, accelerate processes, and enhance security for millions of people worldwide. When you join arenaflex, you become part of something bigger—a mission-driven organization that values excellence, integrity, and the limitless potential of every team member.

Why Choose arenaflex?

We understand that a fulfilling career is about more than just a job—it's about growth, support, and belonging. That's why arenaflex is committed to providing an environment where our employees feel valued, inspired, and empowered to bring their best selves to work every single day. Our culture is built on the belief that when people are happy and healthy, they become more productive, creative, and engaged.

When you become part of the arenaflex family, you gain access to a comprehensive benefits package designed to support your wellbeing and professional development:

• Competitive Compensation: We offer industry-leading wages that recognize your skills, experience, and contributions.


• Comprehensive Health Coverage: Full medical, dental, and vision insurance to keep you and your family healthy.


• Financial Security: 401(k) retirement plan with company contributions to help you plan for the future.


• Paid Time Off: Generous PTO policies that encourage work-life balance and rejuvenation.


• Professional Development: Paid training programs that equip you with the skills to succeed and advance.


• Employee Wellness: Engaging wellness programs and resources designed to support your physical and mental health.


• Career Advancement: Internal mobility opportunities—did you know that our Chief Client Officer started her journey at arenaflex as an agent and rose to the highest levels of leadership? At arenaflex, the sky truly is the limit!

The Role: Assistant Manager of Customer Experience – Outbound Sales

Are you a dynamic leader with a passion for sales excellence and team development? Do you thrive in fast-paced environments where your strategic thinking and motivational skills can drive tangible results? If so, arenaflex invites you to apply for the role of Assistant Manager of Customer Experience in our El Paso, Texas location.

As the Assistant Manager of Customer Experience – Outbound Sales, you will play a pivotal role in developing and implementing robust sales strategies that drive team performance and exceed key business objectives. You will be the driving force behind our outbound sales initiatives, leading a team of talented sales professionals in a dynamic, high-energy contact center environment. This is not just a management role—it's an opportunity to shape the future of customer engagement while building a rewarding career with a global leader.

What You'll Do

Your primary responsibilities will encompass a broad range of strategic and operational functions designed to maximize sales performance and ensure exceptional service delivery:

• Sales Strategy Development: Craft and implement innovative sales strategies, incentive programs, and operational practices that cultivate a high-performance sales culture and consistently exceed sales targets.


• Performance Management: Monitor, analyze, and optimize team performance metrics to ensure alignment with business objectives and client service commitments.


• Compliance and Reporting: Oversee all center operations, including sales forecasting, staffing optimization, budget management, and comprehensive reporting to maintain alignment with financial goals and regulatory requirements.


• Operational Excellence: Lead the day-to-day operations of the contact center, ensuring peak operational efficiency, superior service quality, and strict adherence to established sales processes.


• Ethical Leadership: Model and promote the highest standards of ethical and professional conduct, demonstrating integrity in all interactions and decisions.


• Strategic Collaboration: Serve as a key liaison between departments—including Account Management, Quality Assurance, Training, Recruiting, Workforce Management, and IT—to ensure seamless operations and strategic alignment across the organization.


• Adaptability and Agility: Thrive in a fast-paced, high-energy, and change-oriented environment, demonstrating the ability to pivot quickly in response to new sales strategies and evolving market demands.


• Additional Duties: Perform other related responsibilities and assignments as required to support the overall success of the sales center and team.

What We're Looking For

At arenaflex, we believe that great leaders are made through a combination of experience, skills, and personal attributes. We're seeking a candidate who embodies our core values and demonstrates the following competencies:

Essential Skills and Competencies

• Process Excellence: A commitment to continuous improvement and operational efficiency.


• Collaboration: The ability to work effectively across departments and build strong relationships with stakeholders.


• Communication: Exceptional verbal, listening, and written communication skills that inspire teams and engage clients.


• Emotional Intelligence: The capacity to understand and manage emotions—both your own and those of your team members.


• Open-Mindedness: A willingness to embrace new ideas, perspectives, and approaches to problem-solving.


• Critical Thinking: Strong analytical abilities to evaluate complex situations and make data-driven decisions.


• Solution Orientation: A proactive mindset focused on overcoming challenges and delivering results.


• Entrepreneurship: An innovative spirit that drives continuous growth and improvement.


• AI Proficiency: Comfortable leveraging artificial intelligence tools and technologies to enhance sales performance.


• Data Literacy: The ability to interpret data, identify trends, and make informed strategic decisions.

Required Experience and Qualifications

• Minimum of 6 months of call center sales management experience is required.


• Proven sales management experience is a mandatory prerequisite for this role.


• Experience in outbound sales is highly desirable and will be considered a strong advantage.


• Demonstrated ability to manage multiple sales programs concurrently is preferred.


• Previous experience as a supervisor, team lead, or in a similar management role is required.


• Flexible availability based on the hours of operation is essential—this role may require working varied shifts to support our 24/7 operations.


• Proven track record of managing sales programs with varying objectives, diverse agent skill requirements, and complex technical solutions.


• Strong verbal, listening, and written communication skills essential for effective team leadership and client interaction.


• High level of proficiency in Microsoft Office, including advanced functions in Outlook and complex data analysis in Excel.


• Demonstrated ability to understand and implement strategic development, specifically with operating policies, procedures, and work process improvements.

What We Offer

In addition to the comprehensive benefits package mentioned earlier, arenaflex is committed to investing in your professional growth and personal wellbeing. As a leader within our organization, you'll have access to:

• Leadership Development Programs: Structured training and mentorship opportunities designed to sharpen your management skills and prepare you for greater responsibilities.


• Career Progression Pathways: Clear advancement opportunities within a global organization that values internal promotion and talent development.


• Cutting-Edge Technology: Access to the latest tools, platforms, and technologies that empower you and your team to achieve excellence.


• Inclusive Culture: A workplace where diversity is celebrated, and every voice matters. We believe that different perspectives make us stronger and more innovative.


• Team Building Events: Regular opportunities to connect with colleagues, celebrate successes, and build lasting relationships.

Join the arenaflex Family

At arenaflex, we are more than just a company—we are a community of passionate individuals working together to make a difference. Our mission is to provide an environment where every employee feels valued, supported, and empowered to reach their full potential. We believe that when our people thrive, our clients thrive, and our communities thrive.

We are committed to creating a culture of inclusion and diversity, where everyone feels welcome, respected, and valued for who they are. We understand that our strength lies in our differences, and we celebrate the unique perspectives and experiences each team member brings to the table.

Are you ready to take the next step in your career? Are you excited about the opportunity to lead, inspire, and make an impact? If so, we encourage you to apply and become part of the arenaflex family today.

arenaflex is an Equal Opportunity Employer. We believe in fair and equitable hiring practices, and we are dedicated to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic.

We can't wait to welcome you to the team!