Applications Implementation Engineer (Dallas, Texas, US, 75019)

JOB SUMMARY

• Act as a system SME to:
  
  
  
  • Provide technical application insight and thought leadership when it comes to new solution design and best practice
  
  
  • Provide guidance to system users and stakeholders
  
  
  • Review and validate our service partners solutions designs, timelines and estimations.
  
  
  
  


• Partner with the business and technology leadership teams to support a consistent, enterprise-wide customer centric approach to application implementation in order to maximize the efficiency and predictability in line with company strategy and organizational goals.


• Carry out system configuration and work with the application support teams to root cause and resolve any system issues


• Support user training and system testing


• To be successful in this role, you should have extensive experience in WMS, WCS/LMS Integration, and a strong understanding of 3PL warehouse operations and logistics. You should also have excellent communication, problem-solving, and project management skills, and be able to work as part of a team.

JOB RESPONSIBILITIES

• Define business requirements and specifications for WMS software projects


• Help drive implementation and configuration WMS solutions with our partners to meet customer needs and expectations to meet operational and implementation KPIs.


• Optimize warehouse productivity, space utilization, and employee engagement using WMS/LMS/WCS functionalities


• Coordinate software testing, training, and maintenance for new and existing customers


• Collaborate with cross-functional teams and outside partners to integrate WMS with other systems and processes


• Assist, troubleshoot and resolve issues related to WMS software and functionality


• Keep implementation partners and vendors accountable to deliver


• Assist with the development and definition of the quick implementation template and be the leader to launch WMS in quick time for small to medium customer sites


• Document and update standard operating procedures and best practices.


• Provide application support and guidance to WMS users and stakeholders


• Drive adoption of AI and ML through IT partnership and collaboration


• Support application transition/transformation at Neovia


• Performs other responsibilities as assigned, including overnight and international travel.

QUALIFICATIONS

• Bachelor’s degree in computer science or business, or an equivalent combination of related education, certification, and experience.


• Minimum of 5 years’ experience working on new site launches or system implementation projects in the logistics or supply chain industry


• Minimum of 3 years of experience managing large, cross-functional IT projects, with at least 2 years in WMS and/or TMS implementations within the logistics or supply chain industry


• Technical proficiency in WMS software and/or related technologies.


• Supply chain and contract logistics experience and business experience and knowledge


• Ability to perform well within a fast-paced, deadline-driven environment that requires the management of multiple projects at once, without compromising quality and service levels.


• Customer and on-time deliver focused


• Must have strong analytical skills, ability to work independently, have exceptional interpersonal and organizational skills and pay specific attention to details.


• Excellent written, verbal, and presentation skills with the ability to swiftly shift approach based on audience.


• Ability to communicate complex issues/solutions in a manner that is easily understood and actionable despite the audience.


• Ability to establish solid working relationships and partnerships with teams across the organization.


• Ability to operate and influence at a strategic level, maintain composure and professionalism


• Ability to maintain confidentiality of extremely sensitive data at all times.


• Ability and willingness to travel to various warehouse and office locations both Domestic & International (up to 50% of working time).

PHYSICAL REQUIREMENTS

ADDITIONAL INFO

#LI-REMOTE