Application Support Specialist 1

Overview

The Application Support Specialist is responsible for providing technical support to the company's internal business users on issues to line of business systems

Responsibilities

• Respond to internal business user requests for assistance pertaining to internal business systems


• Advocate for the customer, provide regular and frequent communication to requestors of assigned work to ensure requestor is fully advised as to progress


• Troubleshoot and resolve issues utilizing the company's systems, utilities and support processes with assistance from team members


• Implement platform configuration changes in line of business systems to fulfill requests


• Test all platform configuration changes to ensure that changes meet the business need and perform as expected


• Compose internal documentation to reflect all request resolution activity


• Safeguard the security, integrity, and confidentiality of the company's internal systems and data by following company security protcols


• Identify software irregularities and performance issues; collaborate with team members to ensure proper escalation

Basic Qualifications

• Bachelor’s degree or equivalent experience


• Experience supporting applications


• Oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact


• Collaboration skills, applied successfully within team


• Critical thinking and problem solving skills


• Able to thrive in a fast paced, deadline driven environment


• Attention to detail


• Ability to handle sensitive information with discretion and tact


• Ability to work independently and in a team environment


• Knowledge of principles applied in supporting applications


• Up to 5% travel time required


• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job