API Support Analyst I

Interactive Brokers Group, Inc. is a global financial services company known for its cutting-edge technology and client commitment. As a Level 1 API Support Analyst, you will be the first point of contact for clients needing assistance with API products, guiding them through integration processes and addressing their inquiries.

Responsibilities

• Respond to client inquiries via phone, chat, and support tickets in a timely and professional manner
• Address basic questions related to third-party integrations with IBKR API
• Guide clients through initial API connection processes
• Direct clients to relevant documentation and resources
• Triage market data inquiries and escalate as appropriate
• Route complex technical issues to specialized teams including API Integration, APIL2, AM-API, and FIXENG teams
• Document client interactions accurately in the support system
• Follow established support protocols and workflows

Skills

• Bachelor's degree or equivalent experience (preferred)
• Basic understanding of programming concepts and what coding entails
• Excellent written and verbal communication skills
• Ability to communicate technical concepts to clients with varying levels of technical proficiency
• Strong problem-solving abilities
• Customer-service oriented mindset
• Ability to work in a fast-paced environment
• Self-motivated and able to handle tasks with minimal supervision
• Superb analytical and problem-solving skills
• Excellent collaboration and communication (Verbal and written) skills
• Outstanding organizational and time management skills
• Interest in financial markets and trading systems
• Previous experience in a technical support role
• Knowledge of financial APIs or trading systems (a plus)
• Ability to learn quickly and adapt to changing technologies

Benefits

• Competitive salary, annual performance-based bonus and stock grant
• Retirement plan 401(k) with competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.
• Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
• Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack
• Corporate events including team outings, dinners, volunteer activities and company sports teams
• Education reimbursement and learning opportunities

Company Overview

Company H1B Sponsorship