[Remote] Applications Onboarding & Configuration Analyst

Note: The job is a remote job and is open to candidates in USA. Datavant is a data collaboration platform focused on healthcare, aiming to make health data secure and accessible. The Applications Onboarding & Configuration Analyst will manage client configurations, support onboarding for new clients, and collaborate with internal teams to ensure configuration changes align with workflow requirements.

Responsibilities

• Manage routine client configurations and non-complex updates
• Support onboarding and integration for new clients
• Collaborate with internal teams to ensure configuration changes align with workflow requirements
• Reduces configuration errors and minimizes rework
• Maintains system reliability through standardized procedures
• Define and execute configuration specifications for new and existing customers
• Collaborate with Sales, Client Success, and Implementation teams to ensure a streamlined onboarding process
• Help create, document, and maintain configuration processes and templates
• Communicate key insights and findings to Operations, Product, and Client Success teams
• Work with Client Success and Support teams to effectively communicate any configuration updates
• Participate in meetings regularly with managers and cross-functional teams to assess issues and identify improvements
• Troubleshoot and resolve configuration issues
• Provide technical support to clients and internal teams for configuration-related issues or challenges
• Provide regular reports on configuration progress, issues, and resolutions to management and Client Success team
• Identify and implement improvements to configurations to enhance efficiency and reduce errors
• Collaborate with Product team to suggest enhancements or new features based on configuration challenges
• Configuration Success Rate – The percentage of configurations that are successfully deployed and meet client expectations on the first attempt
• Support Response Time – Average time taken to respond and resolve configuration-related support requests
• Customer Satisfaction – Satisfaction ratings from clients regarding the quality and timeliness of configuration updates
• Documentation Quality – Percentage of configurations documented fully and kept up to date

Skills

• Previous experience working in application support, implementation and/or configuration roles
• Previous experience working within Salesforce or other CRM software
• Bachelor's Degree in related field plus 1 year of experience within the industry or equivalent
• Strong oral, written, and phone communication skills
• Ability to problem-solve with a sense of urgency
• Strong technical aptitude and attention to detail
• Ability to prioritize and meet critical deadlines in a fast-paced environment
• Outstanding interpersonal skills with peers, superiors, customers, clients, and other partner
• Ability to handle private health information confidentially and in line with company policies and procedures in compliance with HIPAA

Benefits

• Comprehensive health, dental, and vision insurance
• Unlimited PTO
• Retirement savings plan
• Flexible work arrangements
• Opportunities for career growth and development
• Employee wellness programs

Company Overview