Analyst Customer Success, Measurement US

Company Description

Who We Are
Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.
We are feeding the world’s curiosity!

Job Description

The Opportunity
The Measurement Team at Cint specializes in digital media measurement and advertising effectiveness. Media measurement enables advertisers to achieve real-time results for their media campaigns using Cint's proprietary Lucid Measurement platform.
Members of the Measurement Customer Success Team serve as strategic partners to customers throughout their measurement journey. This role combines analytical problem-solving, customer relationship management, and measurement consulting to help clients maximize the value of Cint's products and achieve their business objectives.
As Cint continues to grow its Measurement business, this role represents an exciting opportunity to join a high-impact team and help scale the Customer Success function. The ideal candidate enjoys working directly with customers, diving into data, solving complex challenges, and translating technical concepts into actionable recommendations. Success in this role requires equal parts curiosity, communication, and analytical thinking.
The position plays a critical role in driving customer satisfaction, product adoption, successful measurement outcomes, and long-term client growth. It also offers the opportunity to influence processes, strengthen customer partnerships, and contribute to the continued evolution of the Measurement Customer Success team.

Responsibilities
Serve as a trusted advisor to customers by providing consultative guidance on measurement strategy, brand lift methodology, product capabilities, best practices, and campaign success

Build and maintain strong customer relationships through proactive communication, regular business reviews, and ongoing partnership

Analyze study performance, customer data, and measurement results to identify trends, uncover opportunities, and provide actionable recommendations

Train and educate customers on Cint's suite of Measurement products and capabilities, helping drive adoption and long-term success

Translate complex technical, methodological, and analytical concepts into clear and practical customer-facing recommendations

Partner closely with Sales, Product, Support, and Operations teams to solve customer challenges and improve the overall customer experience

Act as the voice of the customer internally by identifying recurring themes, product gaps, and opportunities for process improvement

Monitor customer health, engagement, adoption, and growth metrics, including active users, campaign launches, and revenue growth, to identify risks, demonstrate value, and support long-term customer success

Manage multiple customer relationships, projects, and priorities simultaneously while maintaining a high level of quality and responsiveness

Compile and analyze data from various sources, including Cint proprietary software, Excel, Databricks, and Salesforce

Ensure customer goals and business objectives are achieved through proactive planning, communication, and follow-through

Develop and maintain a deep understanding of Cint's measurement products, methodology, and evolving industry landscape

Qualifications

Qualifications
BA/BS degree

Minimum 1–3 years of experience in customer success, account management, project management, client services, market research, consulting, or another client-facing analytical role

Strong communication skills with a proven ability to explain complex, technical, or data-driven concepts in a clear and concise manner

Demonstrated ability to build credibility and relationships with customers and internal stakeholders

Strong analytical, problem-solving, and critical-thinking skills

Comfortable interpreting data and translating findings into meaningful recommendations

Proficient in Microsoft Excel, including Pivot Tables, VLOOKUPs, and other advanced functions

Comfortable leading consultative customer conversations, presentations, and business reviews in person and through virtual platforms (Zoom, Google Meet, Teams, etc.)

Highly organized with the ability to manage multiple priorities and deadlines

Detail-oriented, self-motivated, and eager to learn new skills and concepts

Strong sense of ownership and accountability

Adaptable and comfortable working in a fast-paced, evolving environment

Positive attitude and collaborative team-player mentality

Preferred Qualifications
Knowledge of the digital media ecosystem and how digital media campaigns are planned, executed, and measured

Experience in advertising technology, market research, media measurement, customer success, or related industries

Experience using Salesforce, Qualtrics, SurveyMonkey, Alchemer, or similar platforms

Market research coursework or experience

Working knowledge of statistical concepts and research methodology

Experience presenting insights, recommendations, or analytical findings to customers or stakeholders

Experience supporting enterprise customers or strategic client relationships

Additional Information

Candidates from Central or East Coast required
Anticipated Salary Range (US Only):
The anticipated pay range for this role is $48,000 to $54,000 annual base salary with on target annual commission of $2,000 - $6,000. In addition, this position is also eligible for the following benefits:
Medical, Dental, and Vision insurance options to suit you and your family’s needs

401K with company matching

PTO, unlimited sick days

Remote Work

Paid maternity and paternity leave

#LI-Remote

#LI-PU1

Our Values
Collaboration is our superpower
We uncover rich perspectives across the world
Success happens together
We deliver across borders.
Innovation is in our blood
We’re pioneers in our industry
Our curiosity is insatiable
We bring the best ideas to life.
We do what we say
We’re accountable for our work and actions
Excellence comes as standard
We’re open, honest and kind, always.
We are caring
We learn from each other’s experiences
Stop and listen; every opinion matters
We embrace diversity, equity and inclusion.

More About Cint
We’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces®, reflecting our commitment to a culture of trust, respect, and employee growth.
In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.
Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)

Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so we'd appreciate you reading our AI usage guide.