Adoption and Change Management Consultant

POSITION DETAILS:
Position Title:	Adoption & Change Management Consultant (12 month FTC)
Reports to (POSITION):	Adoption & Change Management Lead
Team:	Microsoft Services Team
Department:	Technical Solutions
Grade (If Applicable):

 

PURPOSE OF JOB: (OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION)

The Adoption & Change Management Practitioner supports the Adoption & Change Management Lead in driving the successful adoption and utilization of M365 technologies. This role involves assisting with change management initiatives, developing training materials, and providing support to end users.

 

KEY RESPONSIBILITIES:

Assist in the development and implementation of adoption and change management strategies for M365 technologies.

Support the creation and delivery of training materials, including videos, to support user adoption.

Collaborate with stakeholders to identify and address barriers to technology adoption.

Monitor and report on adoption metrics and user feedback.

Ensure best practices are followed in the use of SharePoint, including page design, administration, and permissions management.

Adoption and Change Management for Copilot

Training sessions with customers for applications across the M365 estate.

INDIVIDUAL RESPONSIBILITIES:

Conduct workshops and training sessions for power/super users.

Design and manage SharePoint pages, ensuring they meet organizational needs.

Assist end users with navigating SharePoint, finding and saving files, and managing file access.

Assist end users with tips and tricks for using Word, Excel, Teams, OneDrive

Develop and maintain documentation on best practices for M365 apps.

 

WIDER TEAM NETWORK (WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY)
Internal	Pre-sales, Sales, Marketing and Support
External	Clients, Vendors and Partners

 

 

QUALIFICATIONS, EXPERIENCE, & SKILLS: (DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs)
Educational Qualifications:
	ESSENTIAL
Professional Qualifications
Strong knowledge of M365 technologies, including SharePoint and Copilot.	ESSENTIAL
Excellent communication and organizational skills.	ESSENTIAL
Years of Experience
2+ years of experience in change management, user adoption, or a related role.	ESSENTIAL
Other Requirements
Ability to work collaboratively with cross-functional teams.	ESSENTIAL
Strong analytical and problem-solving skills.	DESIRABLE
Experience in creating and delivering training materials.	DESIRABLE

 

CORE Competencies & SKILLS – BASED ON POSITION AND GRADE (IF APPLICABLE) (INCLUDE CORE COMPETENCIES & SKILLS REQUIRED FOR THIS POSITION BASED ON THE GRADE)

Change management expertise

Proficiency in M365 technologies (SharePoint, Teams, OneDrive, Word, Excel)

Strong presentation and training skills

Excellent organizational and project management abilities

 

MEASURES & GOALS (HOW WILL THE SUCCESS OF THE PERSON IN THIS POSITION BE MEASURED – WHAT ARE THE EXPECTED OUTPUTS)
OBJECTIVE	MEASURE	FREQUENCY