Administrative/Customer Support Specialist (Hybrid)

Intact Insurance Specialty Solutions is a specialized insurance agency seeking an experienced Customer Service Representative to work with schools, colleges, and parents. The role involves serving as the primary contact for underwriting and claim processing, handling correspondence, and preparing insurance policy documents.

Responsibilities

• Serves as a primary contact for underwriting and claim processing for our customer schools
• Handles written correspondence, e-mail and phone calls from schools, parents and account representatives
• Reviews and calculates insured student data from schools/colleges
• Prepares and issues insurance policy documents
• Researches plan information and follow up with clients in an accurate and timely manner
• Prepares, documents, and files copies of client information

Skills

• High school diploma or equivalent required
• Previous office and customer service experience required
• Must be proficient in MS Word, Excel, calculating and typing
• Strong organizational skills and attention to detail
• Excellent customer service and communication skills
• Proper grammar both written and verbal
• Positive attitude with strong and consistent work ethic
• Efficient and accurate typing, data entry and calculation (10 key) skills necessary
• College graduate preferred
• Insurance license is not required

Benefits

• Competitive salary and benefit package
• Bonus potential

Company Overview