Accounts Receivable Specialist job at CSA Group in Cleveland, OH

Accounts Receivable Specialist

locations

Cleveland, OH

time type

Full time

job requisition id

R004785

Employment Status:

Regular

Time Type:

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

The Accounts Receivable Specialist is responsible for managing customer accounts, ensuring timely billing and collections, and maintaining accurate financial records. This role is critical in supporting the organization’s cash flow and maintaining strong customer relationships.

This is a hybrid position with an expectation of three days per week working out of our Independence, OH office.

Principal Duties & Responsibilities:

Monitor accounts receivable aging and follow up on overdue balances
Contact customers via email and phone to ensure timely payment
Investigate and resolve billing discrepancies, disputes, and payment issues
Apply and reconcile customer payments (ACH, wire, check, credit card)
Maintain accurate customer records, including billing and contact information
Ensure customers are set up for e-invoicing, statements, and dunning notifications
Upload invoices to customer portals when required
Collaborate with internal teams (Sales, Client Services, Operations) to resolve issues
Prepare regular AR reports and provide updates on collection status
Escalate delinquent accounts as needed and support collection efforts

Preferred Education & Experience:

A minimum of a High School diploma
2+ years of experience in Accounts Receivable or collections
Strong understanding of AR processes and collections practices
Proficiency in ERP/accounting systems (e.g., SAP, Oracle) and Microsoft Excel
Excellent communication and negotiation skills
Strong attention to detail and organizational skills
Ability to manage multiple accounts and meet deadlines