Accounts Receivable Collections Caller (Part-Time)

About the role

We're a small architecture and design studio. From time to time client invoices go past due, and we need a courteous, persistent professional to follow up by phone and help us recover outstanding balances - while protecting the client relationship.

This is a part-time, ongoing role. Expect roughly 2-5 hours every two weeks to start, with room to grow as our client base expands.

What you'll do

• Make outbound calls to clients with past-due invoices using a list we provide

• Confirm the client received the invoice, answer basic billing questions, and request payment

• Negotiate and document payment commitments or short payment plans within guidelines we set

• Log every call outcome (reached / left message / promised payment / dispute) in a shared tracker

• Send a brief follow-up email after each call to confirm what was agreed

• Escalate disputes or unusual situations to us instead of pushing

• Maintain a calm, respectful, professional tone at all times - these are valued clients, not anonymous accounts

What we're looking for

• Proven experience in accounts receivable, collections, or customer-facing phone work

• Clear, professional spoken English with a neutral, friendly phone manner

• Comfort handling payment conversations without being aggressive

• Familiarity with fair, lawful collection practices (FDCPA-style standards)

• Organized and reliable with call logs and follow-up

• Reliable headset, quiet environment, and stable internet

Nice to have

• Experience collecting for a professional-services firm (architecture, design, legal, consulting)

• Familiarity with QuickBooks or similar invoicing tools

Tools

• We'll provide the invoice list, a call script/talking points, and a tracking sheet

• Calls placed via our VoIP phone system

To apply, please include:

1. A short note on your collections experience and the types of accounts you've worked

2. A quick description (or voice sample) of how you'd handle a polite-but-firm payment follow-up

3. Your hourly rate, weekly availability, and time zone

We're looking for a long-term fit and will start with a small batch of accounts as a paid trial.