Account payable/Account manager

About the Job

Integration meets Innovation

At Amber Labs, we believe integration should empower—not exhaust—innovation. We are a modern, forward-thinking company focused on delivering efficient finance, account management, and operational support solutions for businesses. Our mission is to simplify how organizations manage financial processes, customer relationships, and account operations through accuracy, reliability, and smart workflow systems.

We are looking for a customer-focused Account Manager / Accounts Payable Specialist to build strong, long-term relationships with clients and support financial and account operations. This role ensures customer satisfaction, drives retention, and helps manage both account performance and financial accuracy across assigned portfolios.

What You Would Do If Hired

Serve as the primary point of contact for assigned client accounts

Build and maintain strong, long-term client relationships

Understand customer and business needs related to financial and account services

Support accounts payable processes, invoice tracking, and payment coordination

Manage renewals, billing support, and retention risks

Identify opportunities for account growth and improved service delivery

Coordinate with internal teams (Finance, Operations, Support) to ensure smooth service

Track account health, financial activity, and performance metrics

Conduct regular check-ins, reviews, and account updates with clients

Resolve account and payment issues and escalate when necessary

Maintain accurate records in CRM and accounting systems

Who We Are Looking For

Skills & Abilities

Strong relationship-building skills and ability to earn client trust

Excellent written and verbal communication skills

Strong problem-solving and analytical thinking

Ability to manage sensitive financial/account information accurately

Negotiation and conflict-resolution skills

Ability to work independently in a remote environment

Professional handling of client concerns and escalations

Education & Experience

3+ years of experience in account management, finance, accounting, or client services

Experience handling accounts payable or financial operations preferred

Experience managing client accounts or customer portfolios

Familiarity with CRM and accounting tools (e.g., Salesforce, HubSpot, QuickBooks, or similar)

Experience working with cross-functional teams

Background in B2B, SaaS, finance, or operational support roles preferred

Compensation

Salary and compensation will be determined based on experience, skills, and location. Total compensation may include additional benefits or performance-based incentives depending on the role structure.

Why Work With Amber Labs

Remote-first flexible work environment

Growth-focused and collaborative culture

Opportunity to work closely with finance and account operations

Professional development and learning opportunities

Supportive and team-oriented work environment

Equal Opportunity Employer

Amber Labs is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, gender, age, disability, sexual orientation, or any other protected status under applicable law.