Account Manager, Restaurants

DoorDash is a technology and logistics company focused on empowering local economies. As a Merchant Success Manager, you will support and grow DoorDash’s SMB restaurant partners, managing a high volume book of around 500 merchants and helping them improve their performance on the platform.

Responsibilities

• Make outbound dials to existing merchants from your book of business (500+ accounts) to upsell them on DoorDash products and marketing spend
• Establish goals and key performance indicators for current DoorDash partners (SMB restaurant merchants)
• Advise business owners on promotions and spending to achieve their revenue goals
• Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals
• Deliver and present quarterly business reviews ("QBR") that review a brand’s partnership with DoorDash, pinpointing success, highlighting areas for revenue optimizations, and planning for areas of opportunity and growth
• Reduce churn, while identifying and supporting new store expansions
• Collaborate with internal growth teams to identify the best products to pitch to merchants
• Ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business-related necessities

Skills

• 1+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption
• 1+ years of experience in Outbound Sales being held to DTT minimums
• 1+ years of experience in business operations or related setting
• Experience in prior Outbound sales, account management, portfolio management, or related roles
• Experience using Salesforce or similar CRM tools
• Versed in using Google Sheets or Microsoft Excel (can maintain complex spreadsheets), on an intermediate to proficient level
• Demonstrate empathy with customer needs and adapt to meet their unique goals

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave in compliance with applicable laws
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

Company Overview

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