Account Executive

American Medical Response (GMR) is dedicated to delivering compassionate, quality medical care, primarily in emergency and patient relocation services. The Account Executive will serve as a liaison between clients and AMR, ensuring positive client relations and maximizing services while identifying new business opportunities.

Responsibilities

• Initiate and maintain routine contacts (to include visits, phone calls, and virtual meetings) to existing clients to ensure smooth working relationships
• When applicable, hire, train and manage the day-to-day activities of Account Representatives
• Build / retain solid relationships with personnel at various facilities to promote services and assist in the identification of new business opportunities and technology or operational enhancements to existing contracts
• Collaborate with Business Development, Finance, and Operations to evaluate, develop, and respond to Requests for Proposals (RFPs)
• Work with Operations, Business Development and the Communication Center(s) to develop and implement Service plans
• Responsible for the gathering of information regarding competition and have thorough understanding of competitors in assigned Market Area
• Work with Business Development in developing effective communication and marketing material
• Demonstrate a professional approach to creating value and gaining confidence in AMR services from customers
• Assist operations in the development of systems that encourage feedback from crews regarding barriers in service and service incidents
• Works with Business Development to create and implement an aggressive Operational Growth & Customer Retention (OGCR) plan
• Respond to, document and ensure follow up to all service inquiries received from internal and external customers in a timely and thorough manner
• Participate in new employee orientation regarding the importance and goals of AMR’s Customer Service Policies/Procedures
• Provide weekly updates on customer interactions or as needed
• Travel within the assigned region is required. Overnight travel to attend conferences, trade shows, and GMR meetings may be required
• Adherence to and compliance with information systems security is everyone’s responsibility
• It is the responsibility of every computer user to know and follow Information Systems security policies and procedures
• Attend Information Systems security training, when offered
• Report information systems security problems

Skills

• BA/BS degree in Marketing, Business, or related field preferred
• Must possess at least one (1) or more years business/private sector experience with demonstrated Leadership skills
• Valid state drivers' license and must be able to continuously meet GMR's Driver Qualification Standards
• Emergency Medical Services (EMS) experience preferred

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