Account Coordinator

Involved Media USA is a full-service, independent media agency specializing in data-guided media strategy and buying. The Account Coordinator will support the execution of cross-channel campaigns and manage day-to-day operational processes to ensure client deliverables are completed accurately and on time.

Responsibilities

• Execute day-to-day operational processes to ensure client deliverables are completed accurately and on time
• Manage project plans, timelines, weekly status documents, meeting recaps, and media briefs
• Partner with internal cross-functional teams to understand client goals and key performance metrics
• Work closely with analytics and media teams to identify root causes of performance trends and support optimization efforts
• Prepare campaign insights reporting, including analysis and research leveraging first-party and/or third-party data
• Support campaign setup, creative execution, ad trafficking, and ongoing campaign management in alignment with established workflows
• Handle weekly and monthly invoicing in partnership with the finance team, ensuring accuracy and timeliness
• Develop positive working relationships with clients, internal stakeholders, and external partners
• Contribute ideas to improve internal processes and workflows as needed
• Maintain high standards of customer service, operational excellence, and attention to detail across all assigned accounts

Skills

• Strong communication and time management skills are essential
• 1–2+ years of experience in customer service, marketing, advertising, or a related field preferred
• Strong organizational and project management skills
• Interest in performance or digital media; prior experience is a plus
• Strong written and verbal communication skills
• Ability to manage multiple projects and deadlines simultaneously
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

Benefits

• Medical coverage
• Dental
• Vision
• Disability
• 401k
• Paid time off
• Community engagement opportunities
• Great colleagues
• Great learning opportunities

Company Overview