1591 Project Manager

Posted 2026-05-06
Remote, USA Full-time Immediate Start

This is a remote position.

Responsibilities:

  • Under the direction of a Senior Consultant or Project Leader, develop project plans, timelines, and budgets; create documentation and manage critical aspects of team deliverables, schedules, status reports, and meeting minutes.
  • Utilize existing project templates or create new ones for client engagements to provide visibility into tasks and deliverables.
  • Track project progress, including identification of action items, progress in resolving issues, and documentation of decisions throughout the project.
  • Note: Must be able to understand English fluently and keep up with documentation during client and internal team calls.
  • Create and document go-live checklists, as well as User Acceptance Testing (UAT) plans and schedules, based on vendor templates.
  • Ensure all client data, project documents, and call transcripts or recordings are properly logged and stored in the appropriate repositories.
  • Document operational processes or organizational structures to support client or project needs.
  • Support the project team in the creation of presentations and other materials.
  • Analyze operational and financial data as needed to demonstrate the impact of proposed solutions.
  • Develop and maintain project documentation, including project plans, status reports, and risk assessments.


Requirements

Skills:

  • Minimum of 2–4 years of professional work experience.
  • Bachelor’s degree preferred.
  • Fluency in English, with strong written and verbal communication skills.
  • Proven experience in project management and business analysis.
  • Familiarity with contact center operations, voice and digital channels, and technology solutions; experience with platforms such as Genesys, NICE CXone, Five9, or similar is a plus.
  • Strong analytical skills and proficiency in Microsoft Office 365 (PowerPoint, Excel, Word).
  • Interest in AI-driven technologies is a plus.
  • Proficiency with project management and workflow tools such as Lucidchart, Smartsheet, ClickUp, Asana, Monday.com, and others.


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