Job Summary
The Program Manager – Wellness Solutions provides national oversight of a client wellness program, responsible for the performance, consistency, and quality of wellness services delivered across multiple client sites. The Program Manager directly manages staff and ensures alignment with organizational standards, client expectations, and contractual requirements. The Program Manager focuses on program governance, staff leadership, client account oversight, reporting, and implementation of new wellness sites. The Program Manager carries out projects and duties assigned by Wellness Solutions, which contribute to the overall success of the company. The program manager will also participate in business development activities for WorkCare wellness services.
Essential Duties and Responsibilities
Leadership & Staff Oversight
Directly manage and provide leadership, coaching, and performance management of wellness staff in accordance with WorkCare’s philosophy, policies, and practices.
Participate in hiring decisions, onboarding, and training.
Ensure staff maintain proper credentials, training, and competency standards.
Serve as an escalation point for complex staff performance, operational, or client issues.
Promote a culture of professionalism, accountability, safety, and continuous improvement.
Program Oversight & Operations
Oversee national implementation of onsite, hybrid, and virtual wellness programs in accordance with organizational policies.
Ensure consistent delivery of wellness programming, ergonomic services, screenings, health education activities and special events.
Support Wellness Managers during new site implementations, expansions, or scope changes.
Ensure required equipment, supplies, and vendor relationships are in place and maintained.
Conduct quality assurance reviews and program audits to ensure compliance and effectiveness.
Client & Account Management
Provide strategic oversight of client relationships in partnership with Account Managers and Wellness Managers.
Ensure accurate, timely delivery of client reports in accordance with contractual requirements.
Support billing accuracy by coordinating with internal billing teams.
Serve as an escalation resource for client concerns and support retention strategies.
Subject Matter Expertise & Training
Serve as a subject matter expert to support wellness staff.
Provide guidance for complex wellness, ergonomics and exercise physiology-related issues including support with escalations, informed decision-making, and project guidance.
Oversee training standards and competency expectations for ergonomic assessments and wellness services.
Data, Reporting & Continuous Improvement
Analyze national participation, engagement, and utilization of data using established reporting platforms.
Evaluate program effectiveness and recommend improvements.
Prepare executive-level summaries and insights for leadership and client stakeholders.
Drive consistency in documentation and reporting practices.
Collaboration, Compliance & Professional Practice
Collaborate with internal teams including operations, occupational health, HR, and business development.
Ensure programs align with OSHA, HIPAA‑aligned privacy practices, and organizational policy.
Perform additional duties and assume additional responsibilities as identified by manager for the efficient operation of WorkCare.