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<div><strong>Benefits:</strong></div>
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<li>401(k)</li>
<li>Flexible schedule</li>
<li>Opportunity for advancement</li>
<li>Training & development</li>
</ul>
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<br>Casa Gusto is seeking a reliable, detail-oriented <strong>Virtual Customer Service Representative</strong> with an interest in antiques and design. This remote role focuses on delivering exceptional pre-sale and post-sale customer support via email and digital channels. The successful candidate will handle customer inquiries, manage shipping and delivery coordination, process damage claims, and ensure smooth follow-up to maintain high client satisfaction each week.<br><br>
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<strong>General Priorities/Responsibilities<br></strong><br>
</div><div><strong>Email & Customer Communication</strong></div><div>● Respond promptly and professionally to all customer emails and inquiries</div><div>● Provide clear, helpful communication regarding orders, shipments, and deliveries</div><div>● Offer thoughtful follow-up with customers after purchases to ensure satisfaction</div><div>● Process and follow up on damage claims, returns, or replacements efficiently</div><div>● Handle customer questions about products, care instructions, and order status</div><div><br></div><div><strong>Post-Sale Support & Operations</strong></div><div>● Act as a liaison between clients, vendors, shipping partners, and internal teams</div><div>● Support and facilitate custom orders, ensuring accuracy and timely communication</div><div>● Maintain accurate records of customer interactions, shipments, and resolutions</div><div><br></div><div><strong>Qualifications:</strong></div><div>● Strong organizational skills with excellent attention to detail</div><div>● Outstanding written communication skills (professional, friendly, and clear email tone)</div><div>● Ability to manage multiple tasks and priorities in a fast-paced remote environment</div><div>● Experience in customer service, e-commerce, shipping/logistics, or retail preferred</div><div>● Comfortable working independently with minimal supervision</div><div><br></div><div><strong>Attributes:</strong></div><div>● Passion for antiques and design; customer-centric mindset</div><div>● Proactive, solution-oriented, and reliable</div><div>● Team player who communicates clearly and follows up consistently</div><div>● Self-motivated with strong time-management skills for remote weekly work</div><div><br></div><div><strong>Schedule:</strong></div><div>●Full-time remote position with weekly hours</div><div>● Flexibility to handle time-sensitive customer issues during business hours</div>
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<p>Flexible work from home options available.</p>