Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
To deliver virtual or telephonic educational support to identified patients, caregivers, Healthcare Professionals and their staff within primary care or specialist facilities in the field of a designated disease state in order to meet all relevant standards as set by the company and Clinical Manager.
This is your opportunity to join Inizio Engage and represent a top biotechnology company!
What’s in it for you?
Competitive compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
Employee discounts & exclusive promotions
Recognition programs, contests, and company-wide awards
Exceptional, collaborative culture
Best Places to Work in BioPharma (2022, 2023, & 2025)
Certified Great Place to Work (2022, 2023, 2025)
What will you be doing?
To provide outbound non-promotional disease state related educational support to identified customers as directed by the client company
Provide therapy and or medical device product education including but not limited to supplemental injection/infusion/inhalation training support or technique
To present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures
Conducting outbound medication adherence support to patients and or caregivers
Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease
Collecting demographic data and disposition for product, sample, reimbursement services and literature fulfillment
To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable
To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials
To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe
Develop and strengthen relationships with key customers
To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio
To constantly consider new and innovative approaches that potentially develop new partnership opportunities
Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting
Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team
Maintain all company equipment and materials in accordance with company instructions
Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required.
Perform other duties as requested.
What do you need for this position?
Current US RN License
Associates Degree/Bachelors/BSN or equivalent work related experience
Previous experience working in Pharmaceutical virtual call center environment is required
Demonstrate effective and professional communication
Ability to join frequent meetings and calls without disruption or disconnecting
Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
Competency with Call Center Telephone Technology
Demonstrable organizational skills
A self-starter with high personal motivation
Ability to manage multiple tasks
Evidence of continual professional development and a desire to update professional knowledge base regularly
Must have stable, reliable, high speed home internet.
Must have a designated separate home office space that is quiet and away from distractions
About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
To learn more about Inizio Engage, visit us at: https://inizio.health/
Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.
Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.