Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child.
You will experience Christian faith in action helping to make real and lasting change in the lives of the world’s most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good:
For Children. For Change. For Life.
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Position: |
UX Research Intern |
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Reports to: |
Youth Strategy & Innovation Program Manager |
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Position Term: |
Full Time Temporary (6-month contract) |
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Primary Location: |
Mississauga, Ontario, Canada |
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Workplace Type: |
Remote (Within Canada) |
Job Purpose
World Vision Canada is building a Youth Strategy to grow long-term awareness, trust, and giving-readiness with Gen-Z. We need a UX Research Intern to help us understand new youth/Gen-Z segments, test early ideas quickly, and turn messy signals into decision-ready insights.
In this role, you will support discovery research and rapid experimentation to validate the desirability of youth-facing products, experiences, content, and engagement pathways. You will work closely with the Youth Strategy and Innovation Program Manager and cross-functional partners (Market-Creating Innovation, Brand and Creative) to ensure we are building youth experiences that are resonating, engaging, and credible.
This is an applied research role. You will help plan and run studies, recruit participants, analyze qualitative and quantitative data, and communicate findings in clear, practical formats that directly inform what we build next. You will play a crucial role in understanding Gen-Z user needs, testing concepts, and providing data-driven insights to inform product decisions. Your attention to detail, curiosity, analytical skills, and ability to translate research findings into actionable insights will be essential to the success of the Youth Strategy.
Responsibilities
- Market & secondary research: segment scans, competitive/analogous analysis, and trend reviews to inform problem spaces.
- Refine Youth Personas & Journeys with on-going research and evidence, link insights to hypotheses and experiments.
- Research across product/experience lifecycle: discovery research, interviews, usability tests, surveys, card sorts, diary/experience sampling, fake-door tests, A/Bs, and concept tests.
- Translate big questions into testable hypotheses (assumptions, what would prove/disprove it)
- Assist in creating experimentation plans: design and run light-weight tests (interviews, surveys, rapid concept tests) and success measures to assess hypotheses.
- Analyze qualitative data (themes, patterns, quotes) and quantitative data (survey results, simple stats, distribution checks).
- Create clear outputs: insight summaries, JTBD, problem statements, and decision-ready recommendations.
- Maintain organized research documentation (notes, recordings where permitted, consent forms, recruiting logs, learnings repository).
- Recruit research participants reflecting diverse youth perspectives (with inclusion and representation in mind), manage incentives, maintain consent, and keep a working inventory.
- Coordinate scheduling, incentives, consent processes and privacy-safe data handling.
- Follow safeguarding, ethical research practices, informed consent, and data-handling standards especially when research involves minors or sensitive topics
Qualifications
Must-Haves
- Currently enrolled in (or recently graduated from) a relevant program: UX/HCI, psychology, sociology, anthropology, communications, market research, public health, or related.
- Hands-on UX research experience (may include internships, co-ops, lab work, or freelance) in digital products or services.
- Working knowledge of core methods (interviews, usability tests, surveys) and basic statistics (sampling, significance, confidence, bias).
- Ability to design a study, write protocols, create discussion guides, and choose the right method for the question/time.
- Experience synthesizing into clear insights (findings, implications, recommendations) for non-research audiences.
- Familiarity with Figma and at least one research toolset: survey (Typeform/Qualtrics), testing (UserTesting/Lookback), or analytics (GA/Amplitude).
- Strong written and verbal communication; crisp storytelling with visuals.
- Commitment to ethical research, safeguarding, and inclusive practices.
Nice-to-Haves
- Experience with A/B or multivariate tests and experiment design.
- Familiarity with tools like Figma, Google Forms/Typeform/Qualtrics, Miro/FigJam, and basic analytics (GA4 or similar).
- Experience researching sensitive topics or working with youth-facing programs.
- Knowledge of Lean Startup, Design Thinking, or agile delivery.
- Exposure to market research or segmentation work.
- Nonprofit or social impact experience.
Why Consider Us?
- Our competitive compensation & benefits for permanent employees include:
- Health Spending Account
- Up to 6% matched pension contributions
- Parental leave top-up
- Generous paid vacation, sick days, wellness and personal days
- Office closed extra days before long weekends (6x/year)
- World Vision Canada has consistently been awarded Canada and GTA top employer awards.
- We are Canada’s largest development, relief, and advocacy non-profit organization.
- We embody an Agile mindset here.
This is a current vacancy that we are actively recruiting for. The salary range represents the expected compensation for this role and is provided in accordance with Ontario’s pay transparency requirements under the Employment Standards Act.
Placement within the range will be determined based on relevant skills, experience, qualifications, and internal equity. The final offer will reflect the successful candidate’s background and demonstrated capabilities.
We bring life-saving support in times of disaster. We help poor communities to take charge of their futures. We provide small loans and training that boost family livelihoods. We work with policy makers to change the way the world is run. Our Christian faith teaches us that every child, regardless of gender, faith or race, is a precious gift to the entire world - and that their wellbeing concerns us all. We shall never rest while children suffer in situations that can be changed.
Canada's Top 100 Employers GTA Top 100 Employers
Our Core Values: We are committed to the Poor. We are Christian. We are Stewards. We value People. We are Partners. We are Responsive.
Qualified candidates must be able to demonstrate a commitment to the core values and mission of the World Vision partnership.
World Vision Canada takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.
World Vision Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Thank you for your interest; however only those applicants selected for an interview will be contacted.