Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. 

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

 

About the opportunity 

The Tax Resolution Enrolled Agent (EA) Analyst is a client-facing federal tax expert responsible for representing customers directly before the Internal Revenue Service (IRS) and resolving complex federal tax matters with precision and professionalism.

This role serves as a key contributor within the Tax Notices organization. The Enrolled Agent Analyst leverages deep federal tax expertise to research and resolve IRS notices, manage escalated cases, and negotiate directly with federal authorities to protect client interests, ensure compliance and accuracy.

In addition to case resolution, this role acts as a subject matter expert (SME) and mentor to the broader team, supporting technical excellence, knowledge sharing, and continuous improvement across federal tax processes.

Active Enrolled Agent certification is required and must be maintained throughout employment in this role.

IRS Representation & Federal Tax Expertise

• Represent clients directly before the IRS under authority granted by Enrolled Agent credential.
• Prepare and submit IRS authorization forms (including Forms 2848 and 8821) as required.
• Research, analyze, and resolve complex IRS notices, penalty assessments, and compliance inquiries.
• Utilize IRS e-Services, Transcript Delivery System (TDS), and related tools to obtain and interpret federal tax transcripts and case data.
• Negotiate with IRS representatives to secure appropriate and compliant resolutions.
• Ensure adherence to Treasury Department Circular 230 standards of practice.

Complex Case Resolution

• Resolve and process complex federal tax correspondences and amendments.
• Understand and navigate the end-to-end lifecycle of federal tax inquiries and amendments, identifying root causes to reduce future financial impact, penalties, and interest.
• Serve as escalation support for federal tax matters requiring advanced technical knowledge.
• Maintain proactive communication with clients and federal tax authorities to ensure timely and accurate resolution.
• Demonstrate resourcefulness and self-sufficiency in answering complex federal tax questions.
• Ensure adherence to service level agreements (SLAs), quality standards, and regulatory requirements.

Technical Leadership & Knowledge Sharing

• Serve as a Federal Tax Subject Matter Expert (SME) for the team.
• Provide coaching and technical guidance related to IRS procedures, compliance requirements, and resolution strategies.
• Assist in auditing team cases to ensure technical accuracy and regulatory compliance.
• Develop, share and deliver training materials and knowledge content related to federal tax updates and IRS best practices.
• Promote a culture of continuous learning, technical excellence, and shared accountability.

Process Improvement & Cross-Functional Collaboration

• Identify trends in IRS notices or compliance risks and recommend preventative strategies.
• Contribute to the improvement of documentation, workflows, and operational processes to enhance quality and efficiency.
• Support and actively participate in initiatives designed to strengthen operational readiness and federal compliance standards.
• Partner with internal departments to resolve systemic issues, remove operational barriers, and improve end-to-end processes.
• Establish and maintain strong working relationships that promote collaboration, transparency, and shared accountability.

Certification Requirements

• Active Enrolled Agent (EA) credential required at time of hire.
• Must maintain active EA status throughout employment.
• Employee is responsible for understanding and fulfilling all IRS requirements necessary to maintain credentialing, including:
• Completion of required Continuing Education (CE) hours (currently 72 hours every three years, including ethics requirements, per IRS regulations).
• Timely renewal of enrollment according to IRS renewal cycles.
• Compliance with Treasury Department Circular 230 standards governing practice before the IRS.
• Failure to maintain active Enrolled Agent credential may impact eligibility for the role.

• Bachelor’s degree in Accounting, Business Administration, Finance, or related field preferred.
• Minimum 5+ years of progressive experience in federal tax resolution, IRS representation, payroll tax, or related tax compliance roles.
• Demonstrated experience representing clients before the IRS.
• Deep understanding of Federal tax law, IRS notice resolution, penalty abatement, and compliance procedures.
• Strong analytical and root cause problem-solving skills.
• Excellent verbal and written communication skills, including the ability to translate complex federal tax issues for diverse audiences.
• Proven ability to mentor peers and contribute to team knowledge development.
• Ability to thrive in a fast-paced, high-volume operational environment.
• Proficiency working in a Windows-based environment, business applications, and proprietary tools.
• Superior negotiation and stakeholder management skills.
• Willingness to embrace change and utilize technology to drive efficiencies

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. 

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Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process